Hotel RIU Palace Mexico
Avenida Xaman-Ha, Manzana 3, Lote 4, Near Playacar Golf Club, Playa del Carmen, 77710, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
Rooms
434
Pets
No
25
Dec
Hotel RIU Palace Mexico, Playa del Carmen
Hotel RIU Palace Mexico
Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available.The hotel offers complimentary parking for guests who arrive with their own mode of transport. In limited designated zones, smoking is exclusively permitted. Each morning at Riu Palace Mexico - All Inclusive, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Indulge in the numerous pursuits available at Riu Palace Mexico - All Inclusive. During your stay, the hotel provides direct access to a beach, ensuring you remain near the sea throughout your visit.Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail.Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
Price & Availability
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Overall
Wonderful
4.5
986 reviews
5
4813
4
1535
3
438
2
172
1
138
Customers Review
Value 4.4
Location 4.7
Cleanliness 4.6
Comfort 4.2
Neighborhood 4.7
Amenities 4.5
Condition 4.4
Quality 4.3
Recomendation 90.8%
“Great staff, beach and pools. Great drinks and food as well. Close to downtown Playa.”
— Robert Fort
“What an amazing hotel and place to enjoy your holiday. The hotel is kept clean, to a standard that I have never seen in any other hotel I have visited. The food is incredible and the varied selection is huge, there is something for everyone. The pools are clean and a good atmosphere and the beach is beautiful, fine white sand. I visited in June and there was quite a lot of seaweed on the edge of the sea, but this will be the same all down the coast. The hotel do an excellent job of trying to clear as much of the seaweed as possible and it is still beautiful to swim in. If you are thinking of visiting here just go for it, and I would recommend paying the little extra and going to Riu Palace Mexico over the other Riu hotels as I think it is really worth it!! You won't be disappointed”
— Darren Evans
Overall Wonderful, 4.5
Value 4.4
Location 4.7
Cleanliness 4.6
Comfort 4.2
Neighborhood 4.7
Amenities 4.5
Condition 4.4
Quality 4.3
Recomendation 90.8%
Luis Andrade
Dec 24, 2021
5
Relação espaços/hospedes muito boa, a praia era bastante espaçosa, principalmente comparando com o centro da playa del carmen que neste momento não tem areia! Para quem pretende descansar este hotel é o ideal, pois apesar de não ser exclusivo a adultos, poucas crianças vimos. Para quem pretende uma pouco de agitação, tem mesmo em frente o Riu Tequila (excelente festa branca na 5f) ou o Playacar e Yucatan. O que mais gostámos foi a alimentação. A melhor que já tivemos nas Caraíbas. Muita variedade, qualidade e quantidade. Os restaurantes temáticos para o jantar não precisam de reserva e talvez por isso foi sempre fácil ir a qualquer um. Foi a 1ª vez num hotel do grupo Riu, e ficámos clientes. O conceito Palace, surpreendeu-nos claramente pela positiva.
Tiago Dins
Dec 24, 2021
5
Simplesmente dos melhores sítios onde já estive. A repetir um dia pois é um lugar fantástico
jose martinez
Dec 19, 2021
5
This place is amazing! All inclusive is the way to go. The beach was nice and warm. The pools where great. And you had drink service for both areas. I'm definitely going back for the night life
Diego Gonzalez
Dec 17, 2021
5
Excelente ubicación, servicio amable y playa hermosa... Restaurantes temáticos al 100
Gerry Karine
Dec 17, 2021
5
Service was fantastic! We have been to a few all inclusives and we were very impressed with the service and overall quality at this resort.The food at all the restaurants was excellent, especially the Steakhouse and Italian restaurants. The Buffet had a very vast selection and the food was always fresh.The beach and pool areas were very clean and well kept.The waiters and waitresses were always around and asking if we needed anything.The rooms were not the newest but they were clean. In our experience, if you are looking for something to complain about you will find it, even if you are staying at the Four Seasons.Notable employees during our stay were Ramon and Axel serving drinks by the pool and beach area. German and Francisco at the Mexican and steakhouse restaurants. The lady who made the custom omelettes in the morning and the other lady making lattes at the coffee bar.We don’t usually write reviews, but we felt compelled to share what a great experience we had.This was our first time staying at a RIU and would definitely go back!
Mark Us
Dec 17, 2021
5
Perfect Service!! Muchas Gracias!!! Special thanks to Loreanna and Ximena (Reception) who supported me with my forgotten wallet.
Juan Garcia
Dec 10, 2021
2
Conozco la cadena de hace tiempo, pero en esta estadía de diciembre en el bufete me pareció muy básico, no generosos como antes, se nota que econonomizaron. El bufete de comida era lo mismo todos los días, llegó aburrir comer lo mismo o no tener opciones diferentes para probar. En la cena en los restaurantes a la carta me negaron repetir un plato, cómo tratándome de muerto de hambre y eso fue muy humillante para mí.
Chelsea Martin
Dec 10, 2021
5
Beach was beautiful. Found buffet food amazing! We didn't even try any of the speciality restaurants found no need too . Rooms could be updated a bit but still beautiful . Room service could use a few more options but to be able to get any kind of food 24/7 is amazing loved that you could fill out your breakfast the previous night and wake up too hot fresh coffee!! Grounds clean and safe . Most importantly the service was absolutely outstanding Germain at the lobby bar was always there with a smile and with exquisite martinis and conversation ! Manolo the bellman always running his butt off to help. Manuel and Francisco the door men would have anything we needed ready even before we knew we wanted them !! Amazing guys all of them make you feel like freinds you have known for years let's not forget Abraham and Francisco from guacamole service second too none . No exaggerations here I would go here simply for the people extream bonus the rest of the resort is amazing as well . Already have a second trip here booked . Karen at the front desk was always super helpful as well . Go here you won't be disappointed
Ruben Gonzalez
Dec 03, 2021
1
Que lástimaque sea un 10 de hotel en cuanto a infraestructura y por lo menos servicio en restaurante y buena comida; pero que todo eso se caiga por la borda al encontrar que han abierto tu caja fuerte y te hayan robado, que no hagan nada porque no lo harán.Es un hotel “de lujo” y que no vean ese pequeño gran detalle, lo sentimos pero no volvería a repetir ni los 28 integrantes de la familia que nos hospedamos ahí! Que PENA.
Mariana Villegas
Dec 03, 2021
1
Muy lamentable, celebramos el 66 aniversario de mis abuelitos. Nos hospedamos 27 personas y nos han robado a varios hasta de la caja fuerte. Es increíble que vas a un hotel de categoría alta a pásala bien en familia y que te roben, no es posible. Sabemos que no nos van a resolver nada (porque así son) pero es importante que la gente sepa en qué tipo de hotel se están hospedando.
Likay O
Dec 03, 2021
1
Todo muy bien hasta que un día la caja fuerte no abrió y tuvimos que llamar a mantenimiento para abrirla, al darme cuenta me habían ROBADO dinero y un anillo, Nadie se hizo cargo de eso ni de otros objetos que robaron a otros familiares! Una vergüenza que en un hotel como este estén pasando estas cosas !’ NO LO RECOMIENDO 🤬
Monica Merino
Dec 03, 2021
5
Fantastico, me encantó.Muy limpio y prolijo. La comida excente, la atención muy buena. Excelente lugar.... es un verdadero lugar de descanso y diversión....
Chris
Dec 03, 2021
5
Even though the hotel is fully booked, the service level and the quality of the food is always excellent and exceeding my expectations. Several people (such as Carlos, the second restaurant manager) impressed me due to their souvereign and confident acting while handling difficult guests. I also want to mention the superb customer orientation of the reception team. Overall a great experience in Riu Palace Mexico which I can - without any caveat - fully recommend. My advise is to spend 30usd more for a room that is oriented towards the inside area of the hotel with its beautiful park and water basins. My room 1059 is perfectly located to reach both, beach and dinner restaurants easily.
doug mckay
Nov 28, 2021
5
Beautiful resort, food was very good with lots of choices the services of the staff was better than excellent, rooms were nice and clean and house keeping did a very good job. Rooms could use a refresh but considering the pandemic its understandable. We truly had a great time and are already planning a return trip. Thank you again to all the staff for your hospitality
Alejandro Pérez
Nov 24, 2021
5
Atención muy cálida tanto para el turista internacional como para el mexicano.El personal de recepción muy atento y los chicos de animación excelentes.A mí familia le encantó.
Eugene Lerner
Nov 20, 2021
4
Service is friendly, fast and highly professional. Very clean facilities Food diversity and quality are exceptional. . You free to explore others four RIU hotels. Main entrance has a palace style. Rooms are spacious. In room toilets are low budget proletarian style, whoever designed it hates humans. Shadow at the beach is well above average with many thin trimmed palms.
Kseniya Yatsenko
Nov 03, 2021
5
Loved the hotel, incredible food, beach and rooms. The food choices are between the buffet and 4 a la carte restaurants for dinner, and unlike the other all inclusive hotels, the guests are not limited to how many non-buffet dinners (and how often) they can go to. Highly recommend La Bodega restaurant in the hotel, which offers incredible Mexican food. Krystal restaurant is also amazing, but suggest to come for dinner earlier as the restaurant fills up fast. But even the buffet choices are incredible, even for people with major dietary restrictions. Highlight of the hotel is the beach and its free water sport activities (offered on the beach in the Scuba hut)
Finally, around 8 am you can see green parrots flying from one palm tree to another where the beach begins (the parrots disappear when it gets warmer, but are there in the mornings)
Alex G. Fragoso
Oct 24, 2021
5
Seleccionamos las habitaciones de doble piso con Jacuzzi vista al mar, muy bonitas pero realmente no terminas de aprovecharlas ya que quieres disfrutar más de la playa y los servicios en las albercas. La vista si es inigualable. Como siempre la comida en los Palace muy recomendable.
Pritesh Patel
Oct 24, 2021
4
Really nice facility. Beach there was really nice and clean. It was pretty quiet when we went during the off-season. The staff was amazing - they always made everything fun and really took care of us. The only complaints were 1. The third party they use for transportation is not great. Probably would have been better off just booking our own. 2. The food regarding being vegetarian. With the buffet there’s not really much consideration for cross contamination for what should be considered vegetarian food and the meat. For example I wanted to grab a cheese quesadilla but the tongs were set out to use for that and some sausages or other meat. Everything is cooked on the same surface so a couple times biting into things you could taste some meaty juices and just makes the item inedible to a vegetarian. Utensils being mixed like cutting meat and then a vegetarian pizza defeats the whole purpose.
Marcelo Linhares
Aug 24, 2021
5
Comida maravilhosa, equipe atenciosa e lugar lindo. Local perfeito para descansar e comer. Não é indicado pra quem quer farra, mas indicado para quem quer estar nas piscinas, comer bem e ser muito bem atendido. Atenção: a praia possui muitas algas que pode inviabilizar o banho, mas as piscinas e a proximidade com vários pontos turísticos tornam o local ainda mais atrativo. Ficamos 17 dias e não tenho nada a reclamar do hotel. Ao contrário, só posso elogiar demais a comida, os quartos e a equipe.
Ayra Carangos
Aug 24, 2021
1
Péssimo hotel, instalações velhas, atendimento horrível, funcionários se fingem de mortos, não podemos fazer “late checall” de 1 hora mesmo pagando . Quando está na praia o atendimento é pior ainda .
Marcelo Ayra Carangos Multimarcas
Aug 24, 2021
1
Péssimo atendimento, os recepcionistas mal educados não fazem questão de te atender, tratam de qualquer jeito as pessoas, atendimento na praia não existe, comida ruim . Não indico a ninguém
André Cruz
Aug 24, 2021
1
Este hotel é ridículo, mimimi pra cara*** !
Herminio de Mattos Filho
Jul 24, 2021
5
Experiência completa. Staff atencioso, lugar deslumbrante
Andy
Apr 29, 2021
5
Everything is perfect! Staid here in April 9 days and we all love it !
Very clean , hotel is at 30% capacity, they have full restaurants open with everything there! A LOT of very good food! Drinks are amazing ! Service is top notch!
Beach is super clean and everything is organized.
Nothing really to add here for a perfect vacation! Thank you RIU for making this place amazing !
Hélder Gomes
Dec 24, 2020
5
Em família, passámos 14 dias neste hotel, incluindo o Natal, e repetiríamos a experiência. Sem dúvida o melhor Hotel Riu da região e um dos melhores comparativamente com as outras cadeias hoteleiras. Merece todo o destaque pela sua condição de 1ª linha de praia, pelo seu serviço e staff e pela gastronomia de qualidade. Funcionários verdadeiramente atenciosos, destaco o chefe de sala Santoyo e o Daniel, ambos do buffet geral, assim como o Joe da animação. O Palace Mexico é um verdadeiro TI para quem procura qualidade e serviço sempre com duas opções de buffet e os 5 restaurantes temáticos. Os bares equiparam-se ao nível dos restaurantes com bebidas premium e mesmo em alturas de ocupação total, não existia confusão ou demoras nos pedidos. A nossa noite de Natal foi um marco, com toda a preparação na zona do show e do buffet de uma verdadeira feira de Natal com diversas surpresas e um buffet de excelência onde estavam incluídas lagostas e carnes Angus. A distância entre a piscina e a praia é mínima, sendo que estando nas cadeiras da piscina, é praticamente estarmos dentro da praia. E mesmo assim, os espaços do hotel conseguem estar incrivelmente limpos de areia. Este não engana, é para ir de olhos fechados.
Marie Bailey
Oct 21, 2020
5
I’ve been to several Riu’s in Mexico and this is by far my favorite one. The hotel is clean, the food that is served is fresh and delicious... the workers are incredibly kind and hardworking. You can’t go wrong with staying here.
Elsie Brewer
Sep 30, 2020
5
My partner and I spent nine years at this beautiful hotel and enjoyed every minute all the staff were wonderful especially Patrice and Hiram the rooms were very spacious and comfortable.
Susan Greenwood
Sep 24, 2020
0
Into our 2nd week here. Lovely hotel. Clean. Comfortable rooms just little tired, in need of lick of paint. Great food with excellent selection in buffet. Surprised that children here as we booked believing it was adults only. Very friendly attentive staff,exception being maitre d' in Krystal restaurant who couldnt even manage a smile, let alone a greeting.Not quite at standard of Riu Palace Montego Bay. That set a very high benchmark.
Susan Greenwood
Sep 24, 2020
0
Into our 2nd week here. Lovely hotel. Clean. Comfortable rooms just little tired, in need of lick of paint. Great food with excellent selection in buffet. Surprised that children here as we booked believing it was adults only. Very friendly attentive staff,exception being maitre d' in Krystal restaurant who couldnt even manage a smile, let alone a greeting.Not quite at standard of Riu Palace Montego Bay. That set a very high benchmark.
Susan Greenwood
Sep 07, 2020
4
Into our 2nd week here. Lovely hotel. Clean. Comfortable rooms just little tired, in need of lick of paint. Great food with excellent selection in buffet. Surprised that children here as we booked believing it was adults only. Very friendly attentive staff, exception being maitre d' in Krystal restaurant who couldnt even manage a smile, let alone a greeting.
Not quite at standard of Riu Palace Montego Bay. That set a very high benchmark.
Oscar O. Saldívar
Aug 24, 2020
0
LUJOSO Y EXCLUSIVO PARA SORPRENDER a tu Novia, Prometida, Esposa o tu Ex, pero por favor no las lleves al mismo tiempo!!Es un PALACE y con eso lo dice todo., lujoso, elegante y exclusivo donde el color temático en todo el hotel es el morado.Tiene 4 piscinas, bares en lobby, areas comunes y alberca principal., donde la diferencia versus los Riu tradicionales es tener las mejores marcas de botellas de alcohol.Los restaurantes temáticos serán tu mejor experiencia culinaria tanto los meser@s y los chef se lucen para que sea memorable cada visita., el personal de front desk, jardineros, limpieza, mucamas, bell boys, barman, seguridad y personal de entretenimiento son muy atentos y todos intentan satisfacer todos tus requerimientosEl hotel se encuentra dentro del complejo residencial PLAYACAR a 2,500 mts de la avenida peatonal Quinta Avenida donde te recomiendo ampliamente que entre viernes y domingo vayas a dar un paseo donde encontraras cientos de tiendas restaurantes y bares.El Hotel cuenta con Discoteca y existen las fiestas temáticas de alberca con espuma "Riu Party" que algunas de ellas son justo enfrente en el Hotel Riu Tequila.Si te gusta la vida nocturna y los antros para bailar te recomiendo que vayas a la calle 12 de Playa del Carmen donde encontrarás a Mandala, La Vaquita, Coco Bongo y Abolengo.Que disfrutes mucho tu estancia que se que sera placentera.Si te sirvio mi recomendación por favor dale un like y seguirme para mas actualizaciones de ciudades, restaurantes, antros y hoteles.
Oscar O. Saldívar
Aug 24, 2020
0
LUJOSO Y EXCLUSIVO PARA SORPRENDER a tu Novia, Prometida, Esposa o tu Ex, pero por favor no las lleves al mismo tiempo!!Es un PALACE y con eso lo dice todo., lujoso, elegante y exclusivo donde el color temático en todo el hotel es el morado.Tiene 4 piscinas, bares en lobby, areas comunes y alberca principal., donde la diferencia versus los Riu tradicionales es tener las mejores marcas de botellas de alcohol.Los restaurantes temáticos serán tu mejor experiencia culinaria tanto los meser@s y los chef se lucen para que sea memorable cada visita., el personal de front desk, jardineros, limpieza, mucamas, bell boys, barman, seguridad y personal de entretenimiento son muy atentos y todos intentan satisfacer todos tus requerimientosEl hotel se encuentra dentro del complejo residencial PLAYACAR a 2,500 mts de la avenida peatonal Quinta Avenida donde te recomiendo ampliamente que entre viernes y domingo vayas a dar un paseo donde encontraras cientos de tiendas restaurantes y bares.El Hotel cuenta con Discoteca y existen las fiestas temáticas de alberca con espuma "Riu Party" que algunas de ellas son justo enfrente en el Hotel Riu Tequila.Si te gusta la vida nocturna y los antros para bailar te recomiendo que vayas a la calle 12 de Playa del Carmen donde encontrarás a Mandala, La Vaquita, Coco Bongo y Abolengo.Que disfrutes mucho tu estancia que se que sera placentera.Si te sirvio mi recomendación por favor dale un like y seguirme para mas actualizaciones de ciudades, restaurantes, antros y hoteles.
M K
Jun 25, 2020
5
We spent two amazing weeks at this resort last year - and we scheduled our honeymoon for June 2020. However COVID made it impossible to travel to Mexico. Hopefully we can rebook for June 2021 - and see the amazing staff again. Really a lovely place!
Luis Manuel Perez Nava
Apr 24, 2020
0
Excelente hotel.Todos sus servicios, su amabilidad del personal, la ubicación, la comida y las bebidas hacen que sea un gran hotel.Lo recomiendo, su playa es de las mejores de Playa del Carmen
Luis Manuel Perez Nava
Apr 24, 2020
0
Excelente hotel.Todos sus servicios, su amabilidad del personal, la ubicación, la comida y las bebidas hacen que sea un gran hotel.Lo recomiendo, su playa es de las mejores de Playa del Carmen
Diane Eastwood
Mar 24, 2020
0
Just returned from a stay at Riu Palace Mexico Feb27-Mar5 2020 and it was fantastic!The friendliness of the staff made the trip. Not to mention the lovely rooms with special decorations from housekeeping, great food and dinner service.We absolutely loved the lobby bar, the bartenders/staff (Felix, Luis) were lovely and personable, and the piano player was fantastic. We planned our evenings to listen to him.The food service staff (Santiago, Ana) weregreat to interact with.Ermilo, Ariel, Rueben, Omar and Axel at the pool bar made our days so much better.The entertainment staff were so enthusiastic and got everyone up and interacting (and thanks to them we now know my husband looks like Canelo) ;)We will definitely return and recommend it to anyone!
Diane Eastwood
Mar 24, 2020
0
Just returned from a stay at Riu Palace Mexico Feb27-Mar5 2020 and it was fantastic!The friendliness of the staff made the trip. Not to mention the lovely rooms with special decorations from housekeeping, great food and dinner service.We absolutely loved the lobby bar, the bartenders/staff (Felix, Luis) were lovely and personable, and the piano player was fantastic. We planned our evenings to listen to him.The food service staff (Santiago, Ana) weregreat to interact with.Ermilo, Ariel, Rueben, Omar and Axel at the pool bar made our days so much better.The entertainment staff were so enthusiastic and got everyone up and interacting (and thanks to them we now know my husband looks like Canelo) ;)We will definitely return and recommend it to anyone!
Pablo Fernando Ortiz
Feb 24, 2020
0
La atención es inmejorable, los servicios son excelentes. Las habitaciones muy amplias y la limpieza perfecta( soy muy obse con eso!!)La calidad de la comida es muy buena y variada.La playa es súper amplia y el hotel es muy tranquilo. La mejor opción para poder disfrutar y relajarse en familia.Es la segunda vez que lo elegimos y conociendo otros hoteles en la zona volveremos a elegir este Riu sin dudarlo.
Robert Leger
Feb 24, 2020
0
Just arrived back 20200209spent a great week at the Riu Palace Mexico.Having vacationed yearly for the past 25 years !This was the best holiday ever! Having visited several other Riu properties in the past this was by far the best one!Service, meals, rooms ,pools and beaches and friendly efficient staff were all above and beyond other properties. Will definitely be going back to this resort!!!!
Natalie Minchin
Feb 24, 2020
0
TERRIBLE!!! This hotel should be avoided!!!Our family travels regularly 2-3 times a year.This is the first time that I felt compelled to write a review to warn other travelers. We are still on the property and are scheduled to leave on Sunday, February 23rd.CONS:** We paid extra to be in superior junior room, what we didn’t pay extra for were ROACHES in Room 2149!!! My husband killed one two days ago, then the following day there were three, and then yesterday when we returned to the room from dinner and show, there were at least 5. To top it off, my daughter got food poisoning and not to be graphic, got sick all over the bed. Tried calling front desk, no answer. Went there in person. To be fair, the housekeeper came to change the bedding very quickly. When I came back from the front desk, there were 2 more roaches in the bathroom. I went back to the front desk and requested a room change. It was already midnight. We were offered similar room (1149) directly below exactly one floor down, which we declined because we were afraid that it is infested as well since such a close proximity and another room on the same floor in the next building over, which we accepted. So, at this point it is after midnight, we have a sick teenager, and moving to another room. It took my husband and I two hours to pack, move, and unpack everything. What a “wonderful” vacation experience.** Also, I am disappointed at the treatment by the front desk staff. When I originally requested housekeeping service due to my daughter being sick, I wasn’t asked what was wrong or offered any type of assistance. When I came back a few minutes later to request the room change, I was asked what was wrong and very “helpfully” was told if my daughter needs medicine to stop vomiting, I need to walk out of the resort, make right, walk for a few minutes down the street OUTSIDE RESORT AT MIDNIGHT to local Seven Eleven. Is this place for REAL?????** Food - since my daughter got food poisoning, it speaks volumes about quality and sanitary conditions. If I were to disregard my daughter getting sick, the food quality overall is mediocre at best. Breakfast buffet is great - huge variety, clean, and air conditioned. Lunch - big problem. The buffet next to the beach is outside and not air conditioned. Food is not being handled properly and not kept at the appropriate temperatures. Dinner - some places are decent and some are just bad. Crystal (Fusion a la carte) was very good - the food was very fresh and tasty. Mexican restaurant was ok. Expected better variety and service, but decent overall. Steakhouse - stay away. The prime rib was tough and inedible. No one in our group of 15 (5 families traveling together) had anything nice to say about the dinner experience there. Japanese - food was inedible. Served barely warm and just NOT GOOD. Dinner buffet - very good. My daughter got food poisoning either from eating at lunch buffet or in Japanese restaurant.** Rooms - outdated and tacky. Privacy partition (curtain) is silly. Place needs a major facelift. The mini fridge has plenty of water and soft drinks. Large bottles of water provided for teeth brushing and making coffee.** Beach - no huts. Palm trees do not provide enough consistent shade. If you need shade, this is not a beach for you. If you prefer to be in the sun with some intermittent shade, you will not have a problem. The beach is clean and the water is nice. No sea weed and soft white sand.***After contacting hotel management earlier today, the assistant manager offered us compensation that is completely INSULTING!!! We were offered 3 twenty five minute massages in a room and a dinner tomorrow night at the FREE restaurant. In what world is this a sufficient compensation for roach infested room, not sleeping at night because we had to switch rooms, our child being food poisoned, and missing at least 2 days of vacation???
Pablo Fernando Ortiz
Feb 24, 2020
0
La atención es inmejorable, los servicios son excelentes. Las habitaciones muy amplias y la limpieza perfecta( soy muy obse con eso!!)La calidad de la comida es muy buena y variada.La playa es súper amplia y el hotel es muy tranquilo. La mejor opción para poder disfrutar y relajarse en familia.Es la segunda vez que lo elegimos y conociendo otros hoteles en la zona volveremos a elegir este Riu sin dudarlo.
Robert Leger
Feb 24, 2020
0
Just arrived back 20200209spent a great week at the Riu Palace Mexico.Having vacationed yearly for the past 25 years !This was the best holiday ever! Having visited several other Riu properties in the past this was by far the best one!Service, meals, rooms ,pools and beaches and friendly efficient staff were all above and beyond other properties. Will definitely be going back to this resort!!!!
Natalie Minchin
Feb 24, 2020
0
TERRIBLE!!! This hotel should be avoided!!!Our family travels regularly 2-3 times a year.This is the first time that I felt compelled to write a review to warn other travelers. We are still on the property and are scheduled to leave on Sunday, February 23rd.CONS:** We paid extra to be in superior junior room, what we didn’t pay extra for were ROACHES in Room 2149!!! My husband killed one two days ago, then the following day there were three, and then yesterday when we returned to the room from dinner and show, there were at least 5. To top it off, my daughter got food poisoning and not to be graphic, got sick all over the bed. Tried calling front desk, no answer. Went there in person. To be fair, the housekeeper came to change the bedding very quickly. When I came back from the front desk, there were 2 more roaches in the bathroom. I went back to the front desk and requested a room change. It was already midnight. We were offered similar room (1149) directly below exactly one floor down, which we declined because we were afraid that it is infested as well since such a close proximity and another room on the same floor in the next building over, which we accepted. So, at this point it is after midnight, we have a sick teenager, and moving to another room. It took my husband and I two hours to pack, move, and unpack everything. What a “wonderful” vacation experience.** Also, I am disappointed at the treatment by the front desk staff. When I originally requested housekeeping service due to my daughter being sick, I wasn’t asked what was wrong or offered any type of assistance. When I came back a few minutes later to request the room change, I was asked what was wrong and very “helpfully” was told if my daughter needs medicine to stop vomiting, I need to walk out of the resort, make right, walk for a few minutes down the street OUTSIDE RESORT AT MIDNIGHT to local Seven Eleven. Is this place for REAL?????** Food - since my daughter got food poisoning, it speaks volumes about quality and sanitary conditions. If I were to disregard my daughter getting sick, the food quality overall is mediocre at best. Breakfast buffet is great - huge variety, clean, and air conditioned. Lunch - big problem. The buffet next to the beach is outside and not air conditioned. Food is not being handled properly and not kept at the appropriate temperatures. Dinner - some places are decent and some are just bad. Crystal (Fusion a la carte) was very good - the food was very fresh and tasty. Mexican restaurant was ok. Expected better variety and service, but decent overall. Steakhouse - stay away. The prime rib was tough and inedible. No one in our group of 15 (5 families traveling together) had anything nice to say about the dinner experience there. Japanese - food was inedible. Served barely warm and just NOT GOOD. Dinner buffet - very good. My daughter got food poisoning either from eating at lunch buffet or in Japanese restaurant.** Rooms - outdated and tacky. Privacy partition (curtain) is silly. Place needs a major facelift. The mini fridge has plenty of water and soft drinks. Large bottles of water provided for teeth brushing and making coffee.** Beach - no huts. Palm trees do not provide enough consistent shade. If you need shade, this is not a beach for you. If you prefer to be in the sun with some intermittent shade, you will not have a problem. The beach is clean and the water is nice. No sea weed and soft white sand.***After contacting hotel management earlier today, the assistant manager offered us compensation that is completely INSULTING!!! We were offered 3 twenty five minute massages in a room and a dinner tomorrow night at the FREE restaurant. In what world is this a sufficient compensation for roach infested room, not sleeping at night because we had to switch rooms, our child being food poisoned, and missing at least 2 days of vacation???
Mathieu Joncas
Jan 24, 2020
0
Very nice resort . I have been there for the first time 3 years ago and it was my very first experience in a all included resort. I can say that it was amazing. I live the fact that the little city is very near by a reasonable walk distance so you can enjoy the local restaurant and shopping. The pools area is amazing, the restaurant offer a great variety of food and a nice environnement.The rooms are confortable and the design is similar to all the riu hotel.
Tds Media
Jan 24, 2020
0
I would love to give this hotel 5 stars. The food is fantastic, the rooms are very nice, the staff friendly and helpful, however:This is advertised with TUI as a 5 star hotel. It would be if it wasnt for the day to day drunken antics of guests that seem to find getting drunk, shouting and generally being disruptive to all good fun while the bar staff and waiters stand and enjoy fueling this because they are being tipped well by these guests. Someone in this hotel needs to get a grip of this situation if they wish to maintain a 5 star rating as a more suitable title would be an out of control party palace.Also, music. Why have music playing at the pool bar which is being drowned out by a rather irritating animation teams PA system some 30 metres away mixed in with those mentioned above with their own speakers playing something else which can only be described as of selective taste.Again, 5 stars I think not. Perhaps management should came and sit on a sunbed today as I am doing and savour the delights of their 5 star hotel being treated like a 3 star booze break!Our first time at a RIU and possible our last due to the lack of management control and thought to those having spent a lot of money based on something it appears it appears it is not.
Mathieu Joncas
Jan 24, 2020
0
Very nice resort . I have been there for the first time 3 years ago and it was my very first experience in a all included resort. I can say that it was amazing. I live the fact that the little city is very near by a reasonable walk distance so you can enjoy the local restaurant and shopping. The pools area is amazing, the restaurant offer a great variety of food and a nice environnement.The rooms are confortable and the design is similar to all the riu hotel.
Tds Media
Jan 24, 2020
0
I would love to give this hotel 5 stars. The food is fantastic, the rooms are very nice, the staff friendly and helpful, however:This is advertised with TUI as a 5 star hotel. It would be if it wasnt for the day to day drunken antics of guests that seem to find getting drunk, shouting and generally being disruptive to all good fun while the bar staff and waiters stand and enjoy fueling this because they are being tipped well by these guests. Someone in this hotel needs to get a grip of this situation if they wish to maintain a 5 star rating as a more suitable title would be an out of control party palace.Also, music. Why have music playing at the pool bar which is being drowned out by a rather irritating animation teams PA system some 30 metres away mixed in with those mentioned above with their own speakers playing something else which can only be described as of selective taste.Again, 5 stars I think not. Perhaps management should came and sit on a sunbed today as I am doing and savour the delights of their 5 star hotel being treated like a 3 star booze break!Our first time at a RIU and possible our last due to the lack of management control and thought to those having spent a lot of money based on something it appears it appears it is not.
Hugh Webster.
Dec 24, 2019
0
Excellent hotel with all you can expect from a 5 star. The staff are friendly and accommodating, they cannot do enough for you. This all inclusive hotel offers all you could possibly wish for from 24hr premium drinks service to wonderful lobster and probably the best steak you will ever have tasted. Apart from the buffet dining room there are other dining experiences on offer. Japanese (which is really a combination of Vienamese, Chinese, and Japanese), Italian, Fusion, Steak House, and sadly to our disappointment The Bodega which is Mexican. Service and food there needs a real shake up I'm afraid.The rest we had no complaints.Our favourite was the Guacamole Steak house where we thoroughly enjoyed the steak and lobster. The rooms are nice but need a little TLC now as they are showing a bit of age. Cleanliness is excellent. Staying at the Palace Mexico entitles you to visit the other RIU hotels including those in Cancun for drinks, shows or lunch only. The beach has plenty of sunbeds and drinks are served there all day. Non motorised water sports are free.All in all a great place to take a vacation.At the hotel now December 2019. Will need to down-rate my star review to between 3 and 4 now. Big change in food, all overcooked even the steak / lobster restaurant unfortunately.Will post another review separately if I can.
Paddy Johnsson
Dec 24, 2019
0
Late November we were at the RIU Palace Mexico for the first time. In short: wow, just wow.I don’t know where to start to describe the hotel, it’s pretty, well maintained, well cleaned – and the staff is just very friendly. Never have I encountered friendlier staff then here.We booked our trip through TUI.nl – which included the flight from Amsterdam and transfer from Cancun airport to the hotel. The buss ride takes an hour.Food;Most of the time we had breakfast at the hotel. Twice we left the hotel too early, so we had breakfast in the “24 Lounge” which offers some food and drinks 24/7.For dinner, we’ve only seen the buffet restaurant twice. It contained a lot of good food though. Mostly we visited the a-la-carte restaurants which are also included in the all-inclusive. Not that the buffet was not good, but we don’t eat that often in a-la-carte restaurants, so… It was quite an experience. The a-la-carte restaurants are not so big in size, but strangely enough, there was never a queue. Reservation is not required.Pools;They have multiple smaller pools with a good number of loungers. Some of them have an umbrella, others have some kind of a fabric roof. One pool has a pool bar. Next to the pools, they have quite some loungers on the beach as well. The beach is pretty wide and deep. So, lots of room.They offer free towels. You get a towel-card which can be exchanged for a towel. The towel-card has to be returned during checkout.We spent two days at the beach / pools, without seeing any loud guests. There was some entertainment at the pool sometimes, but that was to be expected and not disturbing.Room;We booked a normal room, which looks exactly like in the pictures. Two nice beds next to each other, a table with sofa, table with two chairs, a bathtub in the room, shower and toilet. They offer toiletries, etc.First surprise when entering our room, were the bottles of alcohol. Apparently, the liquor bottles and the fridge are restocked every day. We had planned so many trips and activities, I had almost no time to drink.Weather;I always found the pools to be cold at first, same for the sea. It took me a minute to get used to the cold water. But I guess that was because of the weather. End of November 2019, it was always 28 degrees, rarely a cloud, and no rain. But this is still the winter season, so in the mornings and evenings it goes down to 20 degrees (which is still very nice!). Which leaves the water with less time to heat?Playacar;The hotel is located in the Playacar complex, which is an enclosed area with normal houses and hotels. Security is good, you can’t enter the complex without telling security what you are coming to do.In the complex is a small shopping area where they sell tourist stuff. There’s a pharmacy, and a Starbucks.Money;There’s an ATM at the hotel, which only has a Spanish interface. I used my phone and the Google Translate App. But I could not get it to work with my Mastercard. The hotel lobby also exchanges Pesos for Euros (and I guess USD).Next to that, you can visit the banks at 10th Avenue in Playa del Carmen.All prices seem to be in either Pesos and/or USD, but as I was in Mexico, therefor paid with Pesos or with my Mastercard.Taxi;Playa del Carmen is about 40 minutes away, on foot. By car it’s more like 10 minutes. There’s a standard (one way) rate between Playa del Carmen and Playacar, which is 120 Pesos. After 10PM it is 150 Pesos. Advice is to have you drop off at 5th Avenue. Which is where the shops start/are at.We’ll be back!
Hugh Webster.
Dec 24, 2019
0
Excellent hotel with all you can expect from a 5 star. The staff are friendly and accommodating, they cannot do enough for you. This all inclusive hotel offers all you could possibly wish for from 24hr premium drinks service to wonderful lobster and probably the best steak you will ever have tasted. Apart from the buffet dining room there are other dining experiences on offer. Japanese (which is really a combination of Vienamese, Chinese, and Japanese), Italian, Fusion, Steak House, and sadly to our disappointment The Bodega which is Mexican. Service and food there needs a real shake up I'm afraid.The rest we had no complaints.Our favourite was the Guacamole Steak house where we thoroughly enjoyed the steak and lobster. The rooms are nice but need a little TLC now as they are showing a bit of age. Cleanliness is excellent. Staying at the Palace Mexico entitles you to visit the other RIU hotels including those in Cancun for drinks, shows or lunch only. The beach has plenty of sunbeds and drinks are served there all day. Non motorised water sports are free.All in all a great place to take a vacation.At the hotel now December 2019. Will need to down-rate my star review to between 3 and 4 now. Big change in food, all overcooked even the steak / lobster restaurant unfortunately.Will post another review separately if I can.
Paddy Johnsson
Dec 24, 2019
0
Late November we were at the RIU Palace Mexico for the first time. In short: wow, just wow.I don’t know where to start to describe the hotel, it’s pretty, well maintained, well cleaned – and the staff is just very friendly. Never have I encountered friendlier staff then here.We booked our trip through TUI.nl – which included the flight from Amsterdam and transfer from Cancun airport to the hotel. The buss ride takes an hour.Food;Most of the time we had breakfast at the hotel. Twice we left the hotel too early, so we had breakfast in the “24 Lounge” which offers some food and drinks 24/7.For dinner, we’ve only seen the buffet restaurant twice. It contained a lot of good food though. Mostly we visited the a-la-carte restaurants which are also included in the all-inclusive. Not that the buffet was not good, but we don’t eat that often in a-la-carte restaurants, so… It was quite an experience. The a-la-carte restaurants are not so big in size, but strangely enough, there was never a queue. Reservation is not required.Pools;They have multiple smaller pools with a good number of loungers. Some of them have an umbrella, others have some kind of a fabric roof. One pool has a pool bar. Next to the pools, they have quite some loungers on the beach as well. The beach is pretty wide and deep. So, lots of room.They offer free towels. You get a towel-card which can be exchanged for a towel. The towel-card has to be returned during checkout.We spent two days at the beach / pools, without seeing any loud guests. There was some entertainment at the pool sometimes, but that was to be expected and not disturbing.Room;We booked a normal room, which looks exactly like in the pictures. Two nice beds next to each other, a table with sofa, table with two chairs, a bathtub in the room, shower and toilet. They offer toiletries, etc.First surprise when entering our room, were the bottles of alcohol. Apparently, the liquor bottles and the fridge are restocked every day. We had planned so many trips and activities, I had almost no time to drink.Weather;I always found the pools to be cold at first, same for the sea. It took me a minute to get used to the cold water. But I guess that was because of the weather. End of November 2019, it was always 28 degrees, rarely a cloud, and no rain. But this is still the winter season, so in the mornings and evenings it goes down to 20 degrees (which is still very nice!). Which leaves the water with less time to heat?Playacar;The hotel is located in the Playacar complex, which is an enclosed area with normal houses and hotels. Security is good, you can’t enter the complex without telling security what you are coming to do.In the complex is a small shopping area where they sell tourist stuff. There’s a pharmacy, and a Starbucks.Money;There’s an ATM at the hotel, which only has a Spanish interface. I used my phone and the Google Translate App. But I could not get it to work with my Mastercard. The hotel lobby also exchanges Pesos for Euros (and I guess USD).Next to that, you can visit the banks at 10th Avenue in Playa del Carmen.All prices seem to be in either Pesos and/or USD, but as I was in Mexico, therefor paid with Pesos or with my Mastercard.Taxi;Playa del Carmen is about 40 minutes away, on foot. By car it’s more like 10 minutes. There’s a standard (one way) rate between Playa del Carmen and Playacar, which is 120 Pesos. After 10PM it is 150 Pesos. Advice is to have you drop off at 5th Avenue. Which is where the shops start/are at.We’ll be back!
Darrin R.
Dec 04, 2019
5
The service and decor is amazing. It's incomparable to Yucatan and Tequila. This resort is far superior and you can go to the other resorts if you want to use their amenities. I wouldn't waste my time doing so. Food and staff are amazing here. Second time at this resort and there will definitely be many more visits to come.
Graham Farnell
Nov 24, 2019
0
Staff are very friendly and very polite, if you tip a little they remember and will look after you even better, not that they dont anyway but they go the extra mile so to speak! It's in a great location, and sunbed abound the beach and tools so no towering your bed to save theres plenty? (I'm here in November) food is unbelievable theres so many things to eat st breakfast and dinner you could go all two weeks and not duplicate the food(or that's how it seems) beach is looked after and very clean as is the hotel, only complain is theres lots of coffee pouches in the room but no tea bags! So quite americanised and not britishised theres food at lunch too and if all inclusive all free, and it's very good and suits all pallets on the beach or in the steakhouse on the beach edge, theres four restaurants Italian, Japanese, steakhouse, and mexican which serves everything you could wish for, I havent taken pictures yet of the good layout as its amazing but would probably fill my memory card theres so much choice, the atmosphere is very good too and theres plenty to do in and around and shops just 2 mins walk for gifts etc been a riu hotel theres three togeather here and you can use all 3 but your requested to use only the one your booked into for breakfast and dinner, but you can lunch in the others and as all inclusive use the bars and cafes pools beach and entertainments inc night time gigs
Graham Farnell
Nov 24, 2019
0
Staff are very friendly and very polite, if you tip a little they remember and will look after you even better, not that they dont anyway but they go the extra mile so to speak! It's in a great location, and sunbed abound the beach and tools so no towering your bed to save theres plenty? (I'm here in November) food is unbelievable theres so many things to eat st breakfast and dinner you could go all two weeks and not duplicate the food(or that's how it seems) beach is looked after and very clean as is the hotel, only complain is theres lots of coffee pouches in the room but no tea bags! So quite americanised and not britishised theres food at lunch too and if all inclusive all free, and it's very good and suits all pallets on the beach or in the steakhouse on the beach edge, theres four restaurants Italian, Japanese, steakhouse, and mexican which serves everything you could wish for, I havent taken pictures yet of the good layout as its amazing but would probably fill my memory card theres so much choice, the atmosphere is very good too and theres plenty to do in and around and shops just 2 mins walk for gifts etc been a riu hotel theres three togeather here and you can use all 3 but your requested to use only the one your booked into for breakfast and dinner, but you can lunch in the others and as all inclusive use the bars and cafes pools beach and entertainments inc night time gigs
José Frankic
Oct 24, 2019
0
Debió haber tenido todo el esplendor, la elegancia y la categoria de un palace!! El minimalismo o el modernismo mal entendido hizo hoy un lugar q desconcierta. Se ven los vestigios señoriales del origen junto al agregados de un "arte sin calidad" pero moderno. Una pena!! En cuanto a la atención, el servicio y todo lo demás EXELENTE como siempre. Vine aquí esta vez porq el palace riviera maya lo están remodelando o tal vez destruyendo como a este...
Oscar Ojeda Labaut
Oct 24, 2019
0
Lo más: Excelente trato personalizado, habitaciones geniales, comida, infraestructura, playa genialLo menos: Poca y mala calidad de animación, nunca reproducen música mexicana, los cocteles están pre-elaborados y no son buenos.Resumen: Hotel para descansar, no recomendable para jóvenes
Mariano
Oct 24, 2019
0
Hermoso hotel. Excelente la hospitalidad y atención que brindan todos. Muy agradables las personas encargadas del servicio de la habitación y muy creativas, nos sorprendían cada día con las esculturas realizadas con una toalla y pétalos de flores. La limpieza llevada a cabo permanentemente. Las instalaciones bellas y bien conservas, como se aprecia en las fotos. Las piscinas y el mar inmejorables. Muy buena y variada la comida. El chocolate delicioso. Lo recomiendo.
Gabypez84 Martínez
Oct 24, 2019
0
Disfruté mucho mi estancia. La comida muy rica, la habitación espaciosa y agradable, en ningún momento dejaron de ofrecerme bebidas de todo tipo tanto en las albercas como en la playa. Sí no alcanzas comida en los horarios establecidos, hay un lugar que tiene alimentos las 24 horas. Mi esposo no pudo conectarse al wifi. En los shows nocturnos deben esforzarse más, he visto mejores. El personal es muy ameno y agradable.
Christina Ramirez
Oct 24, 2019
0
Es increíble este hotel limpio, seguro, instalaciones modernas. Con piscinas y Acceso a playa. Y a pesar de ser Todo incluido recibes excelente atención. Cada día hay actividades recreaciones y cadanoche realizan shows en las instalaciones. La comida es excelente variada, ya que cuenta con 5 restaurantes y de lo mejor es lacalidad. 100% recomendado
Lorena Jofré
Oct 24, 2019
0
El servicio es excelente....!!. Deliciosa bebidas para disfrutar en la playa....!! Los restaurantes temáticos tienen muy buenos platos, con presentación impecable. Los empleados son excelentes personas y ayudan al cliente en todo momento, siempre con una sonrisa. Los eventos nocturnos son muy buenos, cada noche se presentan diferentes artistas. Riu palace está muy cerca de una zona arqueológica y de la quinta avenida, la cual puedes llegar caminando. Recomendado 100%.
Cesar Becerra Torcat
Oct 24, 2019
0
Bueno no se por donde comenzar,mi experiencia fue excelente algo totalmente fuera lo común, al llegar al hotel te quedas impresionado de la belleza del hotel en el lobby, la elegancia y limpieza, el check in es muy rápido tienes botones que te ayudan a llevar maletas a la hab mientras haces el check in, te entregan una tarjeta llave de hab para cada uno de los adultos y una tarjeta para retirar toallas por persona para el uso en la piscina o playa, luego cuando llegue a la habitación es increíble todo muy limpio impecable, hay caja fuerte, plancha, mesa para planchar, una mini terraza o balcón donde puedes fumar si fumas, muebles, un mini refri con todo incluido cervezas, refrescos, aguas, dispensadores de alcochol, hay maquina de hielo en los pasillos o lo puedes pedir al room service, también el room service es 24h pero un menú más limitado a pesar que ofrecen muchas cosas, la playa es imprecionante, tranquila poco oleaje y no es honda en las cercanías de la playa, hay suficientes puestos en la playa para todos, tienes mesoneros todo el día en la playa haciendo recorridos dándote tragos ya preparados o puedes pedir el que desees, luego esta el área de la piscina hay 1 con bar y 4 más al rededor para distintos usos actividades, igual hay gran cantidad de asientos en el área de la piscina. La atención de todo el personal es excelente nunca te dejan sin una bebida. Cabe destacar que todo el día hay actividades como clases de baile, dardos, bingo, zumba, juegos en playa, fútbol, bolibol de playa , bolibol en la piscina, todas las actividades son premiadas y son organizadas por el departamento de others service, personal de recreación del hotel y para mi hacen de tu estancia algo muy diferente, nunca te aburres siempre hay algo que hacer si no quieres salir del hotel y disfrutar del all inclusive. Todas las noches en la tarima de la terraza se presenta grupos distintos dándote un buen comienzo de la noche, la cena la puedes hacer de 630 a 10 en los 5 distintos restaurantes que hay, son un steak house, mexicano, japonés, italiano e internacional y uno lujuso cada uno tiene su código de vestimenta, luego de la cena comienza el show en. El teatro del hotel, donde siempre hay shows distintos cada noche para todo tipo de público, se viene acabando a15 para las 11 luego de un día lleno de actividades juegos mucha bebida y atracciones pero eso no es todo en el. Hotel riu tequila que está cruzando la calle está el antro pacha, pertenece al riu por lo cual tienes entrada libre y bebidas ilimitadas hasta las 2am ya después de ahí en adelante puedes descansar y esperar que venga el otro día y solo dedicarte a descansar comer tomar dormir y sentirte como un rey.
Ari Levi
Oct 24, 2019
0
Definitivamente un Palacio!!..aquí me casé en el mes de Octubre y fue por demás el lugar donde se hicieron muchos realidad, la calidad y variedad de los alimentos es inigualable, el pool bar del hotel y las bebidas son lo mejor, los shows por las noches y el y el ambiente siempre amable hacen de este Palacio un lugar único y exclusivo para vacacionar
Colin Brady
Oct 24, 2019
0
Been to the Riu Palace Mexico for our 14 day holiday.As we were a resident of the palace we had access to all the other Riu hotels in the gated area. How ever just to let you all know that theRui Place riviera maya is closed for refurbishment which we were advise of by TUI.The entertainment is to little poor as they have you tide to the resort a bit. If you are still after some fun they run a party night each Friday seem to be the best night all though the entertainment is based in Riu Tequila a walk over theacross the street. Once you been in the palace and have everything provided to you. Etc it worth mentioning you need to go to the bar your self in the other hotels as they don’t seem to offer waiter service.
Diogenes Zorrilla
Oct 24, 2019
0
Definitely my family and I had an excellent holiday experience in this Hotel, the staff in general from the lobby people, the cleaning staff, the entertainment staff, the waiters, the chefs, the sub-manager, always very friendly and ready to make you feel like a VIP guest, not to mention that breakfasts, lunches and dinners are excellent, I recommend this hotel 100%. Thank you Riu Palace Mexico staff, especially Raul, Emilia and Francisco
Arman S.
Oct 24, 2019
0
Riu hotel = smelly rooms, cheap decor, terrible unhygienic food with flies and birds nibbling on food in the buffet. Nowhere near a 5-star level, more like 3-star hotel. Management lies when advertising it as 5-stars. Wouldn't refund us our money when we wanted to check out early. Total scammers. Would never stay at any Riu hotel and will warn everyone against it.***Like this review to make sure fellow travelers can see the truth and beware of fake reviews!!!***
Marco Pincho
Oct 24, 2019
0
Very good resort, we had an amazing honeymoon here. The resort has 5 thematic restaurants always open, which is very nice. The lobster on the grill restaurant is quite good. The Mexican restaurant is also very good. The beach is large and calm under the palm trees. The rooms are big but already noticing a need of update. They are from 2011 and with all the usage already show a bite of use. We spent here 9 nights we weren't never annoyed. the hotel as a good animation team and the option to rent a car in the reception at market prices, which is very handy if you wish to do your own tour. I really recommend this place.
Alexandre Bogod
Oct 24, 2019
0
Before I was given 5 stars for this resort but now I would not say more than 3. Service went down a lot, bad quality of food and same food every day no variety of food. No one cleaning the beach area from see weeds. No onefrom hotel personnel give any warning about hurricane they'd just put a red flags on the Beach area like usual everyday should put at least flyers in every room or tell everyone well people go to buffet in the morning.
Mayoo N
Oct 24, 2019
0
We have been to Riu Aruba so we kind of knew the quality and standard of these resorts but we got more amazed by this property. From Cleanliness to Catering, Entertainment to the enormous size of this property, its just wow factor everywhere !!!Staffs are working very hard and very friendly to keep us happy. Entertainment crew worked hard in the day time near the beaches and night time in the theater. Wifi is pretty strong through out the resort and the 'no reservation needed A Le Carte restaurants' were breeze to check in for dinner.Overall, from airport transfers (kudos to sunwing ) to check in, room cleanliness, quality of the food, quality of the beach, its an amazing experience !!!
Jules S
Oct 24, 2019
0
Thank you to Maria & Ariceli, who make the best coffee; Alex and Animel, who make the best drinks whether it's poolside or in the bar. The chefs are amazing and the food was just excellent. The toilet is horrible, tight and there's no fan; desperately needs remodeling. The beds were not comfortable at all, but what I lacked in sleep in the room, I made up for it on the beach! Food allergies: Yes, i have plenty and this hotel was somewhat knowledgeable, but good luck with cross-contamination! I got sick for 4 out of 6 days. The grounds were very clean with employees working round the clock to ensure the common areas were spotless. The best part is you can also visit the neighboring RIU hotels. The 5th avenue shops are approximately 20-25 minute walk from the resort; the cab ride is about $7; be careful as cabbies will try to rip you off if you don't have exact dollars to pay for your ride. They claim to have no 'change'. EDIT: Revising my review as I forgot an item in my room; after several methods to contact, hotel is doing nothing to provide a solution, and did not email me until a week later. Either stolen by staff or thrown out.
Norma Tyler
Oct 24, 2019
0
What can I say everything was amazing. This was our 2nd holiday here and you can't find fault with anything. Food gorgeous staff amazing especially Edward in the dining room and the lady that served us tea and coffee at breakfast, (sorry forgotten her name. That's what old age does to you) she always had a lovely smile. If you want a great holiday go to Riu Palace M
Sylvia Nowack
Oct 24, 2019
0
A very good hotel. The service was excellent. The food was great. It was difficult to choose what to eat, there was so much choice. The staff were all very friendly and helpful. The live music in the evening was most enjoyable. The pianist playing in the lobby bar (Mon.-Fri.) was superb. We listened to his varied repertoire every day.It is a shame that it is impossible to close the hotel room doors without them banging loudly. The room itself was large, the beds very comfortable. If the journey from Germany was shorter, I would certainly come more often.
Jennine Kim
Oct 24, 2019
0
Service was beyond excellent!! It is a beautiful place to stay.The buffet and restaurants on resort had a great selection.Huge pool and beach.Only downside was there was a lot of seaweed on the beach.Many activities for families and couples. The entertainment staff was on point!The rooms were very nice. The bathroom could use some updating and toilets were located right behind the door In the junior suites.The mattresses were a little older as well.Silly thing to comment on, but the toilet paper was a bit harsh.Overall, we would stay there again.
Danil Skachkov
Oct 24, 2019
0
I like this hotel. The room was big and clean enough. The food was good - many different options :) Especially I liked dinners in Guacamole restaurant.Special thanks to Joe and the entire activity team who managed fun events!One note, this hotel looks like more for adults, they do not have a lot of interesting stuff for kids.
Tram Le
Oct 24, 2019
0
The hotel seems like 3 stars hotel than a 5 stars hotel. The room is old, small, smelly, 2 beds put together, no views, nothing is interesting or impressive. About FOOD, I was really surprised that the food in 5 stars resort is so worst. The Guacamole buffet was so terrible, flies flied in most of the foods, craws were eating in the desserts plates. All the foods at the buffet taste so so, not good or can say really bad. The only think I could eat at the buffet are potato chips and pancakes. There were no any real orange juice or any kind of real juices. The drink juices of them mix in very cheap way and bad. The coffee was terrible.After we checked in then we came to the buffet to eat and saw all the happened, we really disappointed and would like to cancel the days left. The hotel disagreed and said that because we paid by credit card so we couldn’t cancel it. I really don’t know what different between cash and credit card? Your reason is really terrible to us.Definitely lies about 5 stars level. Warning everyone, save your money and go different places. With that money you can eat anything you want at a good restaurant, drink anything real and good and sleep at a better room.
Lena
Oct 24, 2019
0
Fabulous hotel.Our daughter was being married on the beach of the hotel in October, 2018 and the staff were efficient and helpful.The food was fabulous and a special thank you to Roman, at the front desk.He was very helpful and accommodating.Victor, poolside, was courteous and made sure that we could want for nothing.We loved our room overlooking the fountains and center courtyard and we loved the ambiance and old world charm of the hotel.It truly was an amazing vacation and the wedding, at the end of the week, was the grand finale.:)
Phil Maff
Oct 24, 2019
0
Love the place went in July for our honeymoon staff work hard food excellent service is also excellent geronimo who cleaned our room was a great help took some football tops out and gave them away to some of the staff and waiters there faces lit up couldn't believe I was giving them gifts but the only down side was the night time entertainment which was not to my taste I also found some Americans very rude to the staff manners cost nothing but I will definitely be going back xx
Richard Presutti
Oct 24, 2019
0
This place was by far the best place I have ever been to. I'm from Ohio and this was my first time leaving the country, so I haven't really been anywhere globally. Me and my wife are git married on the beach here at the palace! The staff was beyond spectacular as was the photographer at the resort! Food was good many options but i was ready to eat real pizza and wings when i got back to the States😂. The views are unforgettable! The water was clear but changed daily. Thank You Riu Hotels. We will be back!
Christina Ramirez
Oct 24, 2019
0
Es increíble este hotel limpio, seguro, instalaciones modernas. Con piscinas y Acceso a playa. Y a pesar de ser Todo incluido recibes excelente atención. Cada día hay actividades recreaciones y cadanoche realizan shows en las instalaciones. La comida es excelente variada, ya que cuenta con 5 restaurantes y de lo mejor es lacalidad. 100% recomendado
Lorena Jofré
Oct 24, 2019
0
El servicio es excelente....!!. Deliciosa bebidas para disfrutar en la playa....!! Los restaurantes temáticos tienen muy buenos platos, con presentación impecable. Los empleados son excelentes personas y ayudan al cliente en todo momento, siempre con una sonrisa. Los eventos nocturnos son muy buenos, cada noche se presentan diferentes artistas. Riu palace está muy cerca de una zona arqueológica y de la quinta avenida, la cual puedes llegar caminando. Recomendado 100%.
Cesar Becerra Torcat
Oct 24, 2019
0
Bueno no se por donde comenzar,mi experiencia fue excelente algo totalmente fuera lo común, al llegar al hotel te quedas impresionado de la belleza del hotel en el lobby, la elegancia y limpieza, el check in es muy rápido tienes botones que te ayudan a llevar maletas a la hab mientras haces el check in, te entregan una tarjeta llave de hab para cada uno de los adultos y una tarjeta para retirar toallas por persona para el uso en la piscina o playa, luego cuando llegue a la habitación es increíble todo muy limpio impecable, hay caja fuerte, plancha, mesa para planchar, una mini terraza o balcón donde puedes fumar si fumas, muebles, un mini refri con todo incluido cervezas, refrescos, aguas, dispensadores de alcochol, hay maquina de hielo en los pasillos o lo puedes pedir al room service, también el room service es 24h pero un menú más limitado a pesar que ofrecen muchas cosas, la playa es imprecionante, tranquila poco oleaje y no es honda en las cercanías de la playa, hay suficientes puestos en la playa para todos, tienes mesoneros todo el día en la playa haciendo recorridos dándote tragos ya preparados o puedes pedir el que desees, luego esta el área de la piscina hay 1 con bar y 4 más al rededor para distintos usos actividades, igual hay gran cantidad de asientos en el área de la piscina. La atención de todo el personal es excelente nunca te dejan sin una bebida. Cabe destacar que todo el día hay actividades como clases de baile, dardos, bingo, zumba, juegos en playa, fútbol, bolibol de playa , bolibol en la piscina, todas las actividades son premiadas y son organizadas por el departamento de others service, personal de recreación del hotel y para mi hacen de tu estancia algo muy diferente, nunca te aburres siempre hay algo que hacer si no quieres salir del hotel y disfrutar del all inclusive. Todas las noches en la tarima de la terraza se presenta grupos distintos dándote un buen comienzo de la noche, la cena la puedes hacer de 630 a 10 en los 5 distintos restaurantes que hay, son un steak house, mexicano, japonés, italiano e internacional y uno lujuso cada uno tiene su código de vestimenta, luego de la cena comienza el show en. El teatro del hotel, donde siempre hay shows distintos cada noche para todo tipo de público, se viene acabando a15 para las 11 luego de un día lleno de actividades juegos mucha bebida y atracciones pero eso no es todo en el. Hotel riu tequila que está cruzando la calle está el antro pacha, pertenece al riu por lo cual tienes entrada libre y bebidas ilimitadas hasta las 2am ya después de ahí en adelante puedes descansar y esperar que venga el otro día y solo dedicarte a descansar comer tomar dormir y sentirte como un rey.
Ari Levi
Oct 24, 2019
0
Definitivamente un Palacio!!..aquí me casé en el mes de Octubre y fue por demás el lugar donde se hicieron muchos realidad, la calidad y variedad de los alimentos es inigualable, el pool bar del hotel y las bebidas son lo mejor, los shows por las noches y el y el ambiente siempre amable hacen de este Palacio un lugar único y exclusivo para vacacionar
José Frankic
Oct 24, 2019
0
Debió haber tenido todo el esplendor, la elegancia y la categoria de un palace!! El minimalismo o el modernismo mal entendido hizo hoy un lugar q desconcierta. Se ven los vestigios señoriales del origen junto al agregados de un "arte sin calidad" pero moderno. Una pena!! En cuanto a la atención, el servicio y todo lo demás EXELENTE como siempre. Vine aquí esta vez porq el palace riviera maya lo están remodelando o tal vez destruyendo como a este...
Oscar Ojeda Labaut
Oct 24, 2019
0
Lo más: Excelente trato personalizado, habitaciones geniales, comida, infraestructura, playa genialLo menos: Poca y mala calidad de animación, nunca reproducen música mexicana, los cocteles están pre-elaborados y no son buenos.Resumen: Hotel para descansar, no recomendable para jóvenes
Mariano
Oct 24, 2019
0
Hermoso hotel. Excelente la hospitalidad y atención que brindan todos. Muy agradables las personas encargadas del servicio de la habitación y muy creativas, nos sorprendían cada día con las esculturas realizadas con una toalla y pétalos de flores. La limpieza llevada a cabo permanentemente. Las instalaciones bellas y bien conservas, como se aprecia en las fotos. Las piscinas y el mar inmejorables. Muy buena y variada la comida. El chocolate delicioso. Lo recomiendo.
Gabypez84 Martínez
Oct 24, 2019
0
Disfruté mucho mi estancia. La comida muy rica, la habitación espaciosa y agradable, en ningún momento dejaron de ofrecerme bebidas de todo tipo tanto en las albercas como en la playa. Sí no alcanzas comida en los horarios establecidos, hay un lugar que tiene alimentos las 24 horas. Mi esposo no pudo conectarse al wifi. En los shows nocturnos deben esforzarse más, he visto mejores. El personal es muy ameno y agradable.
Diogenes Zorrilla
Oct 24, 2019
0
Definitely my family and I had an excellent holiday experience in this Hotel, the staff in general from the lobby people, the cleaning staff, the entertainment staff, the waiters, the chefs, the sub-manager, always very friendly and ready to make you feel like a VIP guest, not to mention that breakfasts, lunches and dinners are excellent, I recommend this hotel 100%. Thank you Riu Palace Mexico staff, especially Raul, Emilia and Francisco
Arman S.
Oct 24, 2019
0
Riu hotel = smelly rooms, cheap decor, terrible unhygienic food with flies and birds nibbling on food in the buffet. Nowhere near a 5-star level, more like 3-star hotel. Management lies when advertising it as 5-stars. Wouldn't refund us our money when we wanted to check out early. Total scammers. Would never stay at any Riu hotel and will warn everyone against it.***Like this review to make sure fellow travelers can see the truth and beware of fake reviews!!!***
Marco Pincho
Oct 24, 2019
0
Very good resort, we had an amazing honeymoon here. The resort has 5 thematic restaurants always open, which is very nice. The lobster on the grill restaurant is quite good. The Mexican restaurant is also very good. The beach is large and calm under the palm trees. The rooms are big but already noticing a need of update. They are from 2011 and with all the usage already show a bite of use. We spent here 9 nights we weren't never annoyed. the hotel as a good animation team and the option to rent a car in the reception at market prices, which is very handy if you wish to do your own tour. I really recommend this place.
Alexandre Bogod
Oct 24, 2019
0
Before I was given 5 stars for this resort but now I would not say more than 3. Service went down a lot, bad quality of food and same food every day no variety of food. No one cleaning the beach area from see weeds. No onefrom hotel personnel give any warning about hurricane they'd just put a red flags on the Beach area like usual everyday should put at least flyers in every room or tell everyone well people go to buffet in the morning.
Mayoo N
Oct 24, 2019
0
We have been to Riu Aruba so we kind of knew the quality and standard of these resorts but we got more amazed by this property. From Cleanliness to Catering, Entertainment to the enormous size of this property, its just wow factor everywhere !!!Staffs are working very hard and very friendly to keep us happy. Entertainment crew worked hard in the day time near the beaches and night time in the theater. Wifi is pretty strong through out the resort and the 'no reservation needed A Le Carte restaurants' were breeze to check in for dinner.Overall, from airport transfers (kudos to sunwing ) to check in, room cleanliness, quality of the food, quality of the beach, its an amazing experience !!!
Jules S
Oct 24, 2019
0
Thank you to Maria & Ariceli, who make the best coffee; Alex and Animel, who make the best drinks whether it's poolside or in the bar. The chefs are amazing and the food was just excellent. The toilet is horrible, tight and there's no fan; desperately needs remodeling. The beds were not comfortable at all, but what I lacked in sleep in the room, I made up for it on the beach! Food allergies: Yes, i have plenty and this hotel was somewhat knowledgeable, but good luck with cross-contamination! I got sick for 4 out of 6 days. The grounds were very clean with employees working round the clock to ensure the common areas were spotless. The best part is you can also visit the neighboring RIU hotels. The 5th avenue shops are approximately 20-25 minute walk from the resort; the cab ride is about $7; be careful as cabbies will try to rip you off if you don't have exact dollars to pay for your ride. They claim to have no 'change'. EDIT: Revising my review as I forgot an item in my room; after several methods to contact, hotel is doing nothing to provide a solution, and did not email me until a week later. Either stolen by staff or thrown out.
Norma Tyler
Oct 24, 2019
0
What can I say everything was amazing. This was our 2nd holiday here and you can't find fault with anything. Food gorgeous staff amazing especially Edward in the dining room and the lady that served us tea and coffee at breakfast, (sorry forgotten her name. That's what old age does to you) she always had a lovely smile. If you want a great holiday go to Riu Palace M
Sylvia Nowack
Oct 24, 2019
0
A very good hotel. The service was excellent. The food was great. It was difficult to choose what to eat, there was so much choice. The staff were all very friendly and helpful. The live music in the evening was most enjoyable. The pianist playing in the lobby bar (Mon.-Fri.) was superb. We listened to his varied repertoire every day.It is a shame that it is impossible to close the hotel room doors without them banging loudly. The room itself was large, the beds very comfortable. If the journey from Germany was shorter, I would certainly come more often.
Jennine Kim
Oct 24, 2019
0
Service was beyond excellent!! It is a beautiful place to stay.The buffet and restaurants on resort had a great selection.Huge pool and beach.Only downside was there was a lot of seaweed on the beach.Many activities for families and couples. The entertainment staff was on point!The rooms were very nice. The bathroom could use some updating and toilets were located right behind the door In the junior suites.The mattresses were a little older as well.Silly thing to comment on, but the toilet paper was a bit harsh.Overall, we would stay there again.
Danil Skachkov
Oct 24, 2019
0
I like this hotel. The room was big and clean enough. The food was good - many different options :) Especially I liked dinners in Guacamole restaurant.Special thanks to Joe and the entire activity team who managed fun events!One note, this hotel looks like more for adults, they do not have a lot of interesting stuff for kids.
Tram Le
Oct 24, 2019
0
The hotel seems like 3 stars hotel than a 5 stars hotel. The room is old, small, smelly, 2 beds put together, no views, nothing is interesting or impressive. About FOOD, I was really surprised that the food in 5 stars resort is so worst. The Guacamole buffet was so terrible, flies flied in most of the foods, craws were eating in the desserts plates. All the foods at the buffet taste so so, not good or can say really bad. The only think I could eat at the buffet are potato chips and pancakes. There were no any real orange juice or any kind of real juices. The drink juices of them mix in very cheap way and bad. The coffee was terrible.After we checked in then we came to the buffet to eat and saw all the happened, we really disappointed and would like to cancel the days left. The hotel disagreed and said that because we paid by credit card so we couldn’t cancel it. I really don’t know what different between cash and credit card? Your reason is really terrible to us.Definitely lies about 5 stars level. Warning everyone, save your money and go different places. With that money you can eat anything you want at a good restaurant, drink anything real and good and sleep at a better room.
Lena
Oct 24, 2019
0
Fabulous hotel.Our daughter was being married on the beach of the hotel in October, 2018 and the staff were efficient and helpful.The food was fabulous and a special thank you to Roman, at the front desk.He was very helpful and accommodating.Victor, poolside, was courteous and made sure that we could want for nothing.We loved our room overlooking the fountains and center courtyard and we loved the ambiance and old world charm of the hotel.It truly was an amazing vacation and the wedding, at the end of the week, was the grand finale.:)
Phil Maff
Oct 24, 2019
0
Love the place went in July for our honeymoon staff work hard food excellent service is also excellent geronimo who cleaned our room was a great help took some football tops out and gave them away to some of the staff and waiters there faces lit up couldn't believe I was giving them gifts but the only down side was the night time entertainment which was not to my taste I also found some Americans very rude to the staff manners cost nothing but I will definitely be going back xx
Richard Presutti
Oct 24, 2019
0
This place was by far the best place I have ever been to. I'm from Ohio and this was my first time leaving the country, so I haven't really been anywhere globally. Me and my wife are git married on the beach here at the palace! The staff was beyond spectacular as was the photographer at the resort! Food was good many options but i was ready to eat real pizza and wings when i got back to the States😂. The views are unforgettable! The water was clear but changed daily. Thank You Riu Hotels. We will be back!
Colin Brady
Oct 24, 2019
0
Been to the Riu Palace Mexico for our 14 day holiday.As we were a resident of the palace we had access to all the other Riu hotels in the gated area. How ever just to let you all know that theRui Place riviera maya is closed for refurbishment which we were advise of by TUI.The entertainment is to little poor as they have you tide to the resort a bit. If you are still after some fun they run a party night each Friday seem to be the best night all though the entertainment is based in Riu Tequila a walk over theacross the street. Once you been in the palace and have everything provided to you. Etc it worth mentioning you need to go to the bar your self in the other hotels as they don’t seem to offer waiter service.
Lucas Ruffini
Oct 24, 2018
0
Excelente atención, buena calidad de comidas y bebidas. El baño demasiado chico, único detalle negativo. La gente muy amable, siempre predispuesta a ayudar y que la experiencia sea excelente. La playa muy limpia, días atrás había muchas algas, ahora la han sacado y limpiado completamente. Como se ven en las fotos la habitación cuenta con dos niveles, una cama amplia y se puede pedir a la habitación bebida y comida. Recomendable.
Leandro Szwarcberg
Oct 24, 2018
0
Estuve la semana del 12 de Octubre de 2018. Muy recomendable de lo mejor que estuve por el caribe.Estuve en distintos hoteles por el Caribe en el pasado. La verdad que la atención de la gente en México es muy superior a experiencias en otros destinos como Cuba o Dominicana.Hace un año pasamos una semana en RIU Bávaro de republica Dominicana. El hotel y la infraestructura similar. Sin embargo, la animación de este, así como la actividad para los chicos muy superior en el México. Había un coordinador Antonio que se encargaba todos los días para que mis hijos chicos, por mas que tuviese pocos niños en el hotel. por la época del año., tuvieran actividades y la pasaran diez puntos. La chica de RIULAND jugaban con ellos y les hacían actividades divertidas. Muy recomendable espero volver.En cuanto a lo único negativo, un poco la playa por el tema del sargazo. La verdad que cuando llega a la costa afea la playa y el mar. Pero es algo netamente climático y afecta a toda la costa por igual.
Pedro Sarmiento Vazquez
Oct 24, 2018
0
Riu Palace México es un hotel muy bien situado y tranquilo, con playa privada y unas habitaciones estupendas y maravillosas. También cuenta con un personal de trabajo muy profesional y atento, siempre a la disposición del huésped.El buffet del hotel es muy bueno y con mucha variedad al igual que los diferentes restaurantes temáticos 😍. El staff de animación es maravilloso y los show están muy bien currados y siempre con una sonrisa, gracias a tod@s, nosotros volveremos 😍😍.Lo único que tengo que decir malo fue el tema de la playa, que por causas ajenas al hotel están llenas de sargazo (un alga que sale del océano) la cual cubría todas las playas de Playa del Carmen y no dejaban utilizar sus magníficas playas. Por lo demás un 9.9 😍
Hector Carlos Ostengo
Oct 24, 2018
0
Es un lugar agradable,con distintas alternativas gastronómica. Muy buena atención de su personal. Jardines hermosos y cinco piletas. Lo que sí es importante advertir que, si bien las playas son hermosas, el mar no lo es tanto por la gran cantidad de algas que el agua trae (zargazo), que hace que entrar al mar sea una situación NO PLACENTERA.
Ruben Andre
Oct 24, 2018
0
5/5 stars.One of the best hotels I have been to.Staff were extremely attentive, helpful and friendly. We were treated like royalty and went out of their way for us.Rooms were really clean and modern, fridge was stocked and never had any issues with more water, beer or pop.Food was excellent. I highly suggest to try every restaurant while you are there. Buffet had so many options for breakfast and would have daily stations set up, always different. The bbq at the pool was also very delicious.Great experience, stayed at Riu Playacar first and that was also a great hotel, we knew this Hotel would of been better and it surpassed our expectations.
KB 206gti
Oct 24, 2018
0
From the initial arrival to the time of leaving 14 nights later the staff at this hotel were amazing, they are extremely welcoming and will go out of their way to accommodate you. There's always someone around to make sure you are catered for.The hotel itself is a beachfront resort, very nice with lots of wonderful features and is managed extremely well. We wanted for nothing in our room, we had everything we could ever need for our 2 week stay and it was kept clean on a daily basis by the staff.The food was excellent, there's 4 speciality restaurants and a large main buffet style dining room with outside tables if you so wish. The variety of foods available in the main buffet is extensive and caters for everyone. The four other speciality restaurants offer the extra option of a more specific dining experience. Our personal favourite? The Japanese theme, although we did frequent the steakhouse quite often as well.We're not one's for lounging around pools, but there are 3 pools, one of them with a swim up bar. We're more of beachy people and this hotel is situated on a nice stretch of white sands with plenty of sunbeds and an excellent drinks waiter service, I won't say too much about the beach as I'll be reviewing it separately.What else? Indoor entertainment area, well stocked bars, nice coffee lounge, a 24hr Lounge with food and drinks (handy if you've been out on a day excursion and miss the main buffet).Would I recommend this hotel? Absolutely.
Edward Aminov
Oct 24, 2018
0
Loved this place. This is the first time I actually signed up for their membership points knowing I will definitely be back. The hotel is beautiful, well maintained, clean luxurious. The staff is always friendly and eager to help. Beach was beautiful, despite times of seaweed. It seemed like this resort was doing more than neighboring resorts to combat the issue.Food was excellent with lots to choose from for breakfast and dinner. Lunch was so-so, same everyday and I didn’t even want what was offered. Entertainment was also so-so. Most nights it was performed by the hotel staff (which were good, but not professional). Other nights it was... well it was just ok, like in most other resorts. Also, the calendar for entertainment was not accurate, for one day that were very excited to see circus, it was dancers instead. No one could answer why this was the case. Sandos Caracol set the bar on entertainment very high when they had acrobats equivalent to Cirque de Soleil. There are barely any animals at the resort, no lizards, no turtles. It was only a few Mexican Agoutis, and a few cats. And while perhaps this helped keep the resort clean, it sort of made it sterile. Other than that, I’ve really enjoyed it, and I will be back. The loss of star is for so-so entertainment and not great lunches.
Jess CS
Oct 24, 2018
0
I LOVED it here. We were moved here from Dreams Puerto Aventuras and let me tell you the difference is night and day. The grounds are well kept and the resort itself is beautiful. There was variety at the buffet and the food was delicious. I will say one thing that is missing is the option to have freshly made juice (this was offered at Barcelo and Secrets Silversands). However, the Cappuccino section made up for it. They had delicious frapps, teas, desserts, etc. The rooms are nice and come with a stocked fridge with your basic water, sodas, and beers. Our room did have four bottles to choose from ( tequila, vodka, rum, and something else). We never had any issues getting a shaded area on the beach or pool so that was a plus. They have basic service on the beach meaning a server carries a large tray with your basic beer, water, piña coladas, or a blue drink. I recommend taking your own tumbler so you can stop by the bar prior to heading for the beach and not need a refill as frequently. I will say the beach did have seaweed but nothing compared to the first place we were at. The last thing I want to comment on is the entertainment. While they were all nice and outgoing there was still something missing. Maybe more advertising of when the shows take place. Also I thought the hotel would do more in regards to the World Cup. I'd definitely go back though. All the servers were nice and extremely helpful. A few in particular were Lucy from the Cappuccino bar. Francisco and Antonio from the buffet and Axel from the bar.A major shout-out to all of them. Thank you to Riu Palace Mexico for a wonderful experience. We will be back.Jessica
Darren Evans
Oct 24, 2018
0
What an amazing hotel and place to enjoy your holiday. The hotel is kept clean, to a standard that I have never seen in any other hotel I have visited. The food is incredible and the varied selection is huge, there is something for everyone. The pools are clean and a good atmosphere and the beach is beautiful, fine white sand. I visited in June and there was quite a lot of seaweed on the edge of the sea, but this will be the same all down the coast. The hotel do an excellent job of trying to clear as much of the seaweed as possible and it is still beautiful to swim in. If you are thinking of visiting here just go for it, and I would recommend paying the little extra and going to Riu Palace Mexico over the other Riu hotels as I think it is really worth it!! You won't be disappointed
Lucas Ruffini
Oct 24, 2018
0
Excelente atención, buena calidad de comidas y bebidas. El baño demasiado chico, único detalle negativo. La gente muy amable, siempre predispuesta a ayudar y que la experiencia sea excelente. La playa muy limpia, días atrás había muchas algas, ahora la han sacado y limpiado completamente. Como se ven en las fotos la habitación cuenta con dos niveles, una cama amplia y se puede pedir a la habitación bebida y comida. Recomendable.
Leandro Szwarcberg
Oct 24, 2018
0
Estuve la semana del 12 de Octubre de 2018. Muy recomendable de lo mejor que estuve por el caribe.Estuve en distintos hoteles por el Caribe en el pasado. La verdad que la atención de la gente en México es muy superior a experiencias en otros destinos como Cuba o Dominicana.Hace un año pasamos una semana en RIU Bávaro de republica Dominicana. El hotel y la infraestructura similar. Sin embargo, la animación de este, así como la actividad para los chicos muy superior en el México. Había un coordinador Antonio que se encargaba todos los días para que mis hijos chicos, por mas que tuviese pocos niños en el hotel. por la época del año., tuvieran actividades y la pasaran diez puntos. La chica de RIULAND jugaban con ellos y les hacían actividades divertidas. Muy recomendable espero volver.En cuanto a lo único negativo, un poco la playa por el tema del sargazo. La verdad que cuando llega a la costa afea la playa y el mar. Pero es algo netamente climático y afecta a toda la costa por igual.
Pedro Sarmiento Vazquez
Oct 24, 2018
0
Riu Palace México es un hotel muy bien situado y tranquilo, con playa privada y unas habitaciones estupendas y maravillosas. También cuenta con un personal de trabajo muy profesional y atento, siempre a la disposición del huésped.El buffet del hotel es muy bueno y con mucha variedad al igual que los diferentes restaurantes temáticos 😍. El staff de animación es maravilloso y los show están muy bien currados y siempre con una sonrisa, gracias a tod@s, nosotros volveremos 😍😍.Lo único que tengo que decir malo fue el tema de la playa, que por causas ajenas al hotel están llenas de sargazo (un alga que sale del océano) la cual cubría todas las playas de Playa del Carmen y no dejaban utilizar sus magníficas playas. Por lo demás un 9.9 😍
Hector Carlos Ostengo
Oct 24, 2018
0
Es un lugar agradable,con distintas alternativas gastronómica. Muy buena atención de su personal. Jardines hermosos y cinco piletas. Lo que sí es importante advertir que, si bien las playas son hermosas, el mar no lo es tanto por la gran cantidad de algas que el agua trae (zargazo), que hace que entrar al mar sea una situación NO PLACENTERA.
Ruben Andre
Oct 24, 2018
0
5/5 stars.One of the best hotels I have been to.Staff were extremely attentive, helpful and friendly. We were treated like royalty and went out of their way for us.Rooms were really clean and modern, fridge was stocked and never had any issues with more water, beer or pop.Food was excellent. I highly suggest to try every restaurant while you are there. Buffet had so many options for breakfast and would have daily stations set up, always different. The bbq at the pool was also very delicious.Great experience, stayed at Riu Playacar first and that was also a great hotel, we knew this Hotel would of been better and it surpassed our expectations.
KB 206gti
Oct 24, 2018
0
From the initial arrival to the time of leaving 14 nights later the staff at this hotel were amazing, they are extremely welcoming and will go out of their way to accommodate you. There's always someone around to make sure you are catered for.The hotel itself is a beachfront resort, very nice with lots of wonderful features and is managed extremely well. We wanted for nothing in our room, we had everything we could ever need for our 2 week stay and it was kept clean on a daily basis by the staff.The food was excellent, there's 4 speciality restaurants and a large main buffet style dining room with outside tables if you so wish. The variety of foods available in the main buffet is extensive and caters for everyone. The four other speciality restaurants offer the extra option of a more specific dining experience. Our personal favourite? The Japanese theme, although we did frequent the steakhouse quite often as well.We're not one's for lounging around pools, but there are 3 pools, one of them with a swim up bar. We're more of beachy people and this hotel is situated on a nice stretch of white sands with plenty of sunbeds and an excellent drinks waiter service, I won't say too much about the beach as I'll be reviewing it separately.What else? Indoor entertainment area, well stocked bars, nice coffee lounge, a 24hr Lounge with food and drinks (handy if you've been out on a day excursion and miss the main buffet).Would I recommend this hotel? Absolutely.
Edward Aminov
Oct 24, 2018
0
Loved this place. This is the first time I actually signed up for their membership points knowing I will definitely be back. The hotel is beautiful, well maintained, clean luxurious. The staff is always friendly and eager to help. Beach was beautiful, despite times of seaweed. It seemed like this resort was doing more than neighboring resorts to combat the issue.Food was excellent with lots to choose from for breakfast and dinner. Lunch was so-so, same everyday and I didn’t even want what was offered. Entertainment was also so-so. Most nights it was performed by the hotel staff (which were good, but not professional). Other nights it was... well it was just ok, like in most other resorts. Also, the calendar for entertainment was not accurate, for one day that were very excited to see circus, it was dancers instead. No one could answer why this was the case. Sandos Caracol set the bar on entertainment very high when they had acrobats equivalent to Cirque de Soleil. There are barely any animals at the resort, no lizards, no turtles. It was only a few Mexican Agoutis, and a few cats. And while perhaps this helped keep the resort clean, it sort of made it sterile. Other than that, I’ve really enjoyed it, and I will be back. The loss of star is for so-so entertainment and not great lunches.
Jess CS
Oct 24, 2018
0
I LOVED it here. We were moved here from Dreams Puerto Aventuras and let me tell you the difference is night and day. The grounds are well kept and the resort itself is beautiful. There was variety at the buffet and the food was delicious. I will say one thing that is missing is the option to have freshly made juice (this was offered at Barcelo and Secrets Silversands). However, the Cappuccino section made up for it. They had delicious frapps, teas, desserts, etc. The rooms are nice and come with a stocked fridge with your basic water, sodas, and beers. Our room did have four bottles to choose from ( tequila, vodka, rum, and something else). We never had any issues getting a shaded area on the beach or pool so that was a plus. They have basic service on the beach meaning a server carries a large tray with your basic beer, water, piña coladas, or a blue drink. I recommend taking your own tumbler so you can stop by the bar prior to heading for the beach and not need a refill as frequently. I will say the beach did have seaweed but nothing compared to the first place we were at. The last thing I want to comment on is the entertainment. While they were all nice and outgoing there was still something missing. Maybe more advertising of when the shows take place. Also I thought the hotel would do more in regards to the World Cup. I'd definitely go back though. All the servers were nice and extremely helpful. A few in particular were Lucy from the Cappuccino bar. Francisco and Antonio from the buffet and Axel from the bar.A major shout-out to all of them. Thank you to Riu Palace Mexico for a wonderful experience. We will be back.Jessica
Darren Evans
Oct 24, 2018
0
What an amazing hotel and place to enjoy your holiday. The hotel is kept clean, to a standard that I have never seen in any other hotel I have visited. The food is incredible and the varied selection is huge, there is something for everyone. The pools are clean and a good atmosphere and the beach is beautiful, fine white sand. I visited in June and there was quite a lot of seaweed on the edge of the sea, but this will be the same all down the coast. The hotel do an excellent job of trying to clear as much of the seaweed as possible and it is still beautiful to swim in. If you are thinking of visiting here just go for it, and I would recommend paying the little extra and going to Riu Palace Mexico over the other Riu hotels as I think it is really worth it!! You won't be disappointed
Cristobal Belmar
Oct 24, 2017
0
Es un lugar para gente mayor. Más tranquilo, para pasarlo mejor y más barato recomiendo el Riu Playa car la gente es más joven (28-35) más diverso y la diferencia de precios no se justifica para nada. Ni si quiera las habitaciones del Palace son mejores. Lo diferente es que para los restoranes no hay que hacer reservación... Si estas en la duda de a cual ir. Recomiendo el Riu Playacar, no Riu Palace México
Jeff Jones
Oct 24, 2017
0
We just got back from 7 nights at the Riu Palace Mexico in Playa del Carmen. This was our second vacation at this hotel, and our 4th stay at a Riu Palace. I don't know why anyone would stay at any other Riu level property, as the savings is really not worth the difference in service and quality. As people have mentioned, the rooms can be a bit musty, but it's par for the course in Mexico with the humidity. The food is very good, but not gourmet foodie Michelin star level good, but that can't be a criticism for an all inclusive resort. For example, one night they were cooking steaks (all cuts) to order, had a leg of prosciutto that they were shaving, along with caviar. So, it's top notch stuff, and it's very good, it's just not going to rival an excellent stand alone restaurant.The beach is nearly perfect, which is why we returned, and the service is EXCELLENT. That being said, tipping is not required, and you can literally have great service without tipping a dollar. However, I've found tipping $5 USD at breakfast and dinner gets you a higher personalized level of service. For example, by the second morning Abraham knew our breakfast drink preferences (mimosas, coffee, & waters all around), knew where we wanted to sit, and generally remembered our plans from the previous day and asked about them. I also tipped a few dollars throughout the day to servers if they brought me drinks by the pool or beach. The room service menu is kind of a joke (besides the fruit, that's good), but I ate so well throughout the day, it was never even a thought.The drinks on the beach and at the pool during the day, especially the frozen ones, are weak. Then again, how strong do you need your 10AM pina coloda to be? (I'm sure you could always ask for a heavier pour). The drinks on the patio in the evening were much better, and the mojitos were especially good in the evenings.Pro tip: Say you want to have a bottle of champagne or wine for the room, maybe to enjoy on the terrace? Room service won't bring you one, and it's pretty lame to order 4 glasses from the lobby bar. However, the 24 hour lounge keeps bottles of champagne and wine in a glass door fridge. We took a bottle of champagne for the room without any trouble.
Cristobal Belmar
Oct 24, 2017
0
Es un lugar para gente mayor. Más tranquilo, para pasarlo mejor y más barato recomiendo el Riu Playa car la gente es más joven (28-35) más diverso y la diferencia de precios no se justifica para nada. Ni si quiera las habitaciones del Palace son mejores. Lo diferente es que para los restoranes no hay que hacer reservación... Si estas en la duda de a cual ir. Recomiendo el Riu Playacar, no Riu Palace México
Jeff Jones
Oct 24, 2017
0
We just got back from 7 nights at the Riu Palace Mexico in Playa del Carmen. This was our second vacation at this hotel, and our 4th stay at a Riu Palace. I don't know why anyone would stay at any other Riu level property, as the savings is really not worth the difference in service and quality. As people have mentioned, the rooms can be a bit musty, but it's par for the course in Mexico with the humidity. The food is very good, but not gourmet foodie Michelin star level good, but that can't be a criticism for an all inclusive resort. For example, one night they were cooking steaks (all cuts) to order, had a leg of prosciutto that they were shaving, along with caviar. So, it's top notch stuff, and it's very good, it's just not going to rival an excellent stand alone restaurant.The beach is nearly perfect, which is why we returned, and the service is EXCELLENT. That being said, tipping is not required, and you can literally have great service without tipping a dollar. However, I've found tipping $5 USD at breakfast and dinner gets you a higher personalized level of service. For example, by the second morning Abraham knew our breakfast drink preferences (mimosas, coffee, & waters all around), knew where we wanted to sit, and generally remembered our plans from the previous day and asked about them. I also tipped a few dollars throughout the day to servers if they brought me drinks by the pool or beach. The room service menu is kind of a joke (besides the fruit, that's good), but I ate so well throughout the day, it was never even a thought.The drinks on the beach and at the pool during the day, especially the frozen ones, are weak. Then again, how strong do you need your 10AM pina coloda to be? (I'm sure you could always ask for a heavier pour). The drinks on the patio in the evening were much better, and the mojitos were especially good in the evenings.Pro tip: Say you want to have a bottle of champagne or wine for the room, maybe to enjoy on the terrace? Room service won't bring you one, and it's pretty lame to order 4 glasses from the lobby bar. However, the 24 hour lounge keeps bottles of champagne and wine in a glass door fridge. We took a bottle of champagne for the room without any trouble.
Russell Perry
Oct 24, 2016
0
Great Holiday would highly recommend this hotel. Best one we have ever used in RIU group a true gem of a Palace. May seem pricey but it's worth it staff are second to none. Remy in the main bar upstairs is the best bar waiter we have ever met. Food in buffet a true gem top marks. Best beach in my opinion I have ever been on and the Ocean is so clear.I would say it made a holiday of a life time.
Russell Perry
Oct 24, 2016
0
Great Holiday would highly recommend this hotel. Best one we have ever used in RIU group a true gem of a Palace. May seem pricey but it's worth it staff are second to none. Remy in the main bar upstairs is the best bar waiter we have ever met. Food in buffet a true gem top marks. Best beach in my opinion I have ever been on and the Ocean is so clear.I would say it made a holiday of a life time.
Marie Bailey
Dec 31, 1969
0
I’ve been to several Riu’s in Mexico and this is by far my favorite one. The hotel is clean, the food that is served is fresh and delicious... the workers are incredibly kind and hardworking. You can’t go wrong with staying here.
Elsie Brewer
Dec 31, 1969
0
My partner and I spent nine years at this beautiful hotel and enjoyed every minute all the staff were wonderful especially Patrice and Hiram the rooms were very spacious and comfortable.
M K
Dec 31, 1969
0
We spent two amazing weeks at this resort last year - and we scheduled our honeymoon for June 2020. However COVID made it impossible to travel to Mexico. Hopefully we can rebook for June 2021 - and see the amazing staff again. Really a lovely place!
Rachael Horn
Dec 31, 1969
0
Fantastic facilities in this beautiful hotel. Service was amazing. Staff so friendly and helpful. Food in the 5 restaurants was outstanding. Had a wonderfully relaxing holiday in the sun.
Steffie Thibeault
Dec 31, 1969
0
Everything was perfect!!! Service was professionnal, attentive and fast. Food was delicious! The beach was empty of sea weeds and beautiful! Thanks again to all the employees who made our honeymoon the best!
Cindy Ternes
Dec 31, 1969
0
Lovely, friendly and great food and service and very clean.I would love to return.
Darryl Johnson
Dec 31, 1969
0
Upon arrival check-in was fast and amazing... Great service from concierge service to cleaning. The hotel was amazing full of color and smiling faces, staff was knowledgeable & accommodating. The Riu-fit team kept the party going and made my day amazing from games to dancing. Looking forward to spending another trip here!
Darrin R.
Dec 31, 1969
0
The service and decor is amazing. It's incomparable to Yucatan and Tequila. This resort is far superior and you can go to the other resorts if you want to use their amenities. I wouldn't waste my time doing so. Food and staff are amazing here. Second time at this resort and there will definitely be many more visits to come.
Becky Ballenger
Dec 31, 1969
0
My husband and I went there on our first vacation together in June of 2017. We absolutely loved the resort, the people, the atmosphere, the ambiance, EVERYTHING!!!! We loved it so much, in October of 2018, we came back and got married there on the beach!!!!
Tom Johnson
Dec 31, 1969
0
Awesome experience! Great service, food was really good, rooms were amazing.
Iulia Vermesan
Dec 31, 1969
0
This hotel was so good, the staff was amazing and the food super yummy. They keep the beach clean and they take care of their clients while they sunbathe.
Drew soper
Dec 31, 1969
0
Very responsive staff. Well kept rooms and facilities. The food, including the buffets, were amazing. No parties or loud music, perfect for families or people looking for a vacation and not a party.
Laurrie Johnson
Dec 31, 1969
0
Will Definitely be back to this incredibly opulent , beautiful resort . Food , rooms Staff , grounds and beach must be experienced to appreciate the 5 star rating . Absolutely stunning . Evening entertainment and opulent dinning.Fun beach food hut and pool side bar . Massage on the beach was amazing .
Carl Mcloughlin
Dec 31, 1969
0
Superb visit. Booked for 2 weeks for my honeymoon. rooms were immaculate, main areas well managed and clean. Staff offered high standards of service. The small increase in price from the club hotels used before was very much worth it.
Natalia Kostyk
Dec 31, 1969
0
Great hotel. Professional staff. Really good accommodation if you're a water person. 5min away (by taxi) from 5th Avenue (or about 25min walk). Butler on a beach. Room service included.
Tmaru
Dec 31, 1969
0
A great place to enjoy sunshine. Staffs are so kind and many entertainment program. Especially we could enjoy delicious foods at 6 different restaurants.
Marilyn Santos
Dec 31, 1969
0
I enjoyed the dart game hosted by Pablo.I also enjoyed the kitchen tour hosted by Pablo and Arely.They were such an amazing hosts.
Mike Day
Dec 31, 1969
0
This is my favorite place to go on vacation.It is one of the top rated Riu and always lives up to it.Been coming to this one for 14 years and see no reason to stop.
Teresa Hindle
Dec 31, 1969
0
Lovely hotel, good suzed rooms with everything you need,5* Excellent service, beautiful food, lovely staff. Definitely will book to go again
Robert Fort
Dec 31, 1969
0
Great staff, beach and pools. Great drinks and food as well. Close to downtown Playa.
Brenna Braasch
Dec 31, 1969
0
This place was phenomenal!Beautiful inside and out.Everyone is super nice and they wait on you like you're royalty.Food galore!!Entertainment every night.My only complaint is that there was a lot of seaweed at the beach....other than that, I highly recommend this place..
Marseda Shtylla
Dec 31, 1969
0
I would recommend it!
Gary Jamieson
Dec 31, 1969
0
Dated and tired. Food good in the main restaurant, but terrible in the steak restaurant Guacamole. Very very noisy at night through to morning due to inconsiderate Americans shouting and banging doors in the Corridor. They're very proud to be from Minnesota. Quite frankly we're hoping they are going back very soon.
Christina Presutti
Dec 31, 1969
0
HIGHLY recommend this resort!! First time in Mexico and this resort was amazing!! Absolutely beautiful.The staff treated you like family! I got married here too... the wedding was perfect and the resort made our special day absolutely amazing and beautiful. The entertainment everyday was so much fun!!!! We will be back!!
Oana Iliesi
Dec 31, 1969
0
We stayed for 12 days and it was an amazing experience. Food is delicious,you cand choose between the buffet or the a la carte once, the entertainment team is amazing,facilities very good. I do highly recommend this place for an amazing holiday
Antonio Pujol
Dec 31, 1969
0
Excellent installations. Great service, food and the beach is great.
Will The Realtor
Dec 31, 1969
0
Such an amazing stay! We spent every anniversary and my wife’s birthday yet the palace Mexico was the best one hand down!!!! Love our experiences with Riu!
Charles Desgroseilliers
Dec 31, 1969
0
Awesome place. Service is at the highest standards. Lack kids entertainment but service outclass anything
Shawn Ali
Dec 31, 1969
0
Service and people make this plave wonderful
Piotr Kalinowski
Dec 31, 1969
0
I didn't stay in this hotel but I've spent there 3 days at a wedding party. The hotel is nicely designed and clean. It has nice staff, good food, and a clean beach.
Uwe Arp
Dec 31, 1969
0
It is beautiful hotel with great service. The staff is helpful and exceptionally friendly. The hotel restaurants are good and provide enough options for about a week. After that it will likely be repetitive. The beach is beautiful and clean. The nightly entertainment is great and we had a good time there.
Sergey
Dec 31, 1969
0
This is a great hotel, but what really makes it special are the workers. They seem genuinely happy to see you and try to remember you. When we came back a year later, many of them remembered us and told us welcome back. Our waiters even remembered our favorite drinks from a year prior.
Patricia Dow
Dec 31, 1969
0
Another awesome week here. The staff are all top notch.The chef has hands on approach to all food preparation and presentation. All around just superb.
Wolfgang Schifer
Dec 31, 1969
0
Great service, rooms, beach, and food. So far so good. Exceptional decor, and everyone has been super friendly.
Peter Mayhew
Dec 31, 1969
0
Spent 3 days here and it was all I expected from a Riu Palace Hotel would all ways recomend the Palace range just gives that extra level
Joe Commodore
Dec 31, 1969
0
A phenomenal property for relaxing and using as a base to launch Mayan adventures. 5-6 restaurants onsite allow menu diversity across an entire visit. Highly recommend.
Sam Thompson
Dec 31, 1969
0
Hotel is absolutely stunning, clean rooms, clean hotel, first class service, amazing food, great atmosphere and was maintained to a average level. My only big disappointment is the beach, far to much seaweed and water was very dark which took away that Caribbean feel. Other than that a good holiday!!
Alireza Shafiei
Dec 31, 1969
0
Clean and beautiful resort. Good food but lack of varity. Same menu over and over.
Kayla Hope
Dec 31, 1969
0
Excellent resort , no complaints. Food , drinks, and staff were all amazing. Would definitely go back
Jaime Angel
Dec 31, 1969
0
Beautiful place, EXCELLENT SERVICE,a lot of activities, food and drinks excellent
Tracey A
Dec 31, 1969
0
Absolutely nice. Room service, WiFi in rooms, English channels, pleasant staff, good food. Very nice updated rooms.
Maria Perrin
Dec 31, 1969
0
We had an amazing time at this hotel. The service was excellent! It was clean and the staff was on point. Super friendly and always ready to help or get you another drink. I would recommend this place to anyone who wants to be pampered.
Mister K
Dec 31, 1969
0
Great service and just amazing food.
Constantine G
Dec 31, 1969
0
Amazing service, drinks, food and good atmosphere! Hate others complaining about the outdated things here... That's true, BUT guys, be positive! And don't expect brand new stuff in the 20 yrs old building.
Amanda Steer
Dec 31, 1969
0
Absolutely gorgeous and great service and food!!!
Fernando Salgado
Dec 31, 1969
0
kids swimming pool is a bit of a joke and all others are at least 1.20cm deep which makes it difficult for young children to play. beside this, the hotel is good.
Magnolia Izarra
Dec 31, 1969
0
Excelente lugar para pasar unas vacaciones inolvidables. Instalaciones de primera, deliciosa comida, shows y entretenimiento. Excelente servicio, se esmeran en los detalles. Recomendado 100%.
Gabriel Galicia
Dec 31, 1969
0
El Hotel muy bueno , la comida de primera , tragos bien preparados , meseros ,camareros y todo el personal muy amable , tetratan como rey , playa muy bonita y los espectáculos nocturnosmuy divertidos y diario son de diferentes temáticas.
Miguel Krogslund
Dec 31, 1969
0
Hermoso lugar, lindas vacaciones y agreeable atencion; muy didactico el hotel, lindos lugares y shows..
Oswaldo Alarcon
Dec 31, 1969
0
Muy amable su personal muy limpio excelente trato
Delfina Bonomi
Dec 31, 1969
0
No van a encontrar mejor servicio que acá. La atención de todos los empleados es excelente. La comida muy buena. Generalmente prefiero los restaurantes a la carta, pero acá el buffet es tan bueno que dan ganas de comer ahí. La decoración no me gusta mucho, pero son gustos. Muy recomendado!!! Comida, servicio y playa excelente!!
Jaime Israel Ordaz Camacho
Dec 31, 1969
0
Exelente hotel es mas para adultos que para menores por lo de más exelente..
Claudia Patricia
Dec 31, 1969
0
Super agradable. El trato excelente. Habitaciones muy amplias con detalles de categoría. La comida espectacular, muy variada y fresca.
José Carrasco
Dec 31, 1969
0
Excelente hotel te da acceso a todos los hoteles riu en riviera maya. Super atentos, voy a regresar seguido.
elrobert Vg
Dec 31, 1969
0
Excelente hotel, de los mejores a precios espectaculares. Excelente trato tanto a turistas nacionales como internacionales. Sin duda volvería a disfrutar de tan excelentes instalaciones y trato a sus huéspedes. El área de playa la mantenían lo más limpia posible de zargazo. Un 10 por todos sus servicios.
Guaci Martínez
Dec 31, 1969
0
Para mí es el mejor hotel de Playa del Carmen. Todos los servicios son fantásticos, es precioso y muy acogedor.
Alberto Aruto
Dec 31, 1969
0
No tienespalabrasde agradecimiento. Muy bueno
Miguel Angel
Dec 31, 1969
0
Una experiencia digna de vivirla. He repetido y repetiré
Pablo Herrera
Dec 31, 1969
0
Excelentes instalaciones y atención por parte del staff, la pool party genial muy divertida y animada, espero regresar muy pronto
Zulema Nava Table
Dec 31, 1969
0
Sugerencia importante: para quienes lleguen desde el aeropuerto de Cancún, soliciten con TRES días de anticipación el traslado al hotel que ofrece RIU a todos los clientes. Los taxistas son muy gandallas y careros!!!! $1000 por traslado es un robo!!! >:(
María Pia De Luca
Dec 31, 1969
0
Excelente hotel. Muy buena atención y muy rica la comida. Habitaciones, todas con balcones y muy amplias.
Faby Y Paty Cacerez De La Cruz
Dec 31, 1969
0
Muy hermoso lugar
Valeria Parrino
Dec 31, 1969
0
Exelente lugar,..exelente la atencion de todas las personas q trabajan en este lugar...especialmente los mozos y mozas.....super recomendable!!!!!....
Nery
Dec 31, 1969
0
Vivi un sueño mágico
Olivia Gaytan
Dec 31, 1969
0
Excelente hotel trato muy amable comida exquisita y estancia muy confortable.
Ivan R
Dec 31, 1969
0
Me pareció excelente aun no me voy pero esto a mi parecer vale cada centavo .excelente comida, atención,calidad excelente playa es una experiencia increible desde que entras a la recepción!
Roberto Rico
Dec 31, 1969
0
Un hotel muy grande y hermoso junto al mar, la atención de su personal es muy esmerada, pero lo mejor son los alimentos, tiene buffets exquisitos en todos sus restaurante, lo que sea que pruebes está riquísimo. Lo recomiendo mucho en paquetes todo incluído
Ome Maceualli
Dec 31, 1969
0
Este hermoso hotel, llega más allá de lo EXCELSO, y más allá de lo lujoso. Sin duda el mejor lugar
Marco Jimenez
Dec 31, 1969
0
Excelentes instalaciones alimentos y bebidas. El servicio de primera y todo el personal muy atento
MªCarmen Mendikote Martin
Dec 31, 1969
0
El lugar perfecto para pasar las mejores vacaciones.
Imelda Núñez
Dec 31, 1969
0
Excelente la atención de todo el personal, hacen sentir muy cómodo. El entorno de las habitaciones, los jardines recrean la vista. Muchas opciones de comida
Patricia Monica Tenaglia
Dec 31, 1969
0
Muy bueno...para descansar y disfrutar de la excelente playa,la atención del personal insuperable definitivamente recomendable
Graciela Gatti
Dec 31, 1969
0
Cordialidad en cada uno d los operarios, sin distinción de funciones; buen servicio de catering; variedad de actividades; entorno muy placentero
Carolina valderrama rendon
Dec 31, 1969
0
Excelente hotel, maravillosa atención. Un lugar recomendado para visitar.
Elena Martinez
Dec 31, 1969
0
El mejor de todos
Enrique Fuentes Cabrera
Dec 31, 1969
0
Excelente hotel, maravillosa experiencia y trato con los huéspedes sin duda regreso.
Eli Cruz
Dec 31, 1969
0
Excelente!!!todooooo,comida,atención,servicio,solo hay que mejorar un poco las habitaciones
Gerardo De Leon
Dec 31, 1969
0
Una excelente experiencia para los amantes de la buena vida. Altamente recomendable. Variedad de finos alimentos y bebidas. Instalaciones impecables.
Mario Vitar Fajre
Dec 31, 1969
0
Gran lugar, buenos espacios, salida a la playa y piscina, muy bien atendido y un agrado
Monica Elizabeth Hernandez Gurrola
Dec 31, 1969
0
Hermosa Hotel, excelente servicio. 100% recomendado
David Colin
Dec 31, 1969
0
Es una experiencia inolvidable, la atención de todo su personal es de primera clase y el hotel es simplemente espectacular.
Patricia Albarran
Dec 31, 1969
0
Esta precioso, para volver a venir muchas veces.todo los Riu esta muy bien. La comida esta riquisima. Es un hotel de más de 5 estrellas
Liliana Granados
Dec 31, 1969
0
Maravilloso hotel con excelente playa y atención de personal altamente calificado y amable.
Mariana Gonsalez
Dec 31, 1969
0
Excelente lugar para pasar unas hermosas vacaciones
Oscar Dosba
Dec 31, 1969
0
Un calido trato de todo el personal del hotel,siempre bien predispuestos y serviciales, excelente la variedad y calidad de la comida , hermosa playa. Lo que no meresultaagradable es la renovacion realizada, le quitaron la personalidad que tenia el Hotel, ahora parece una onda retro de los años 70en un color violaceo .
Arturo Muñiz Gallardo
Dec 31, 1969
0
Felicitaciones
Concepción Carreón
Dec 31, 1969
0
Precioso comida deliciosa trato sin igual y mucho más al mejor precio. Ahhh y sin vendedores molestos de tiempo compartido love you RIU
Fabio Espindola
Dec 31, 1969
0
El lugar es de los más bellos. Todo super confortable. Y la atención del personal en todos los lugares es excelente.Mucha calidez y simpatía.Lo recomiendo 100%
Vanessa Arroyo
Dec 31, 1969
0
Un todo incluido que incluye la amabilidad y cortesía de su personal, un excelente servicio y muy buena comida y bebida en cualquier momento y lugar. Para repetir
A P
Dec 31, 1969
0
Excelente Servicio
Guillermo Guerra
Dec 31, 1969
0
Te atienden como rey !! Excelente servicio lo único que no me gusto fue que vendan demasiado formalismo a ciertos restaurantes y pues pienso que a un hotel se viene a vacacionar y no a formalizar las comidas.
Guillermo Avila
Dec 31, 1969
0
Un lugar altamente recomendable.
Kiac AC
Dec 31, 1969
0
Maravilloso lugar para vacacionar en familia
Virgi Sainz
Dec 31, 1969
0
Es una maravillosa..!!! . Un lujazo!!! El trato es genial.. Y solo llevamos 1 día!!!!
Martin Bioletti
Dec 31, 1969
0
Todo excelente
Fernando Zepeda
Dec 31, 1969
0
El hotel está bonito la atención es muy buena , lo que no me gustó fue que de 4 personas que lo visitamos 3 se enfermaron con la comida de ahíy no tienen un doctor en el hotel si quieres un doctor te cuesta 150 dólaresy por otro lado los que limpian las habitaciones no las limpian bien .
Antonio Morales
Dec 31, 1969
0
Excelente servicio calidad de alimentos e instalaciones.
Salvador Morales
Dec 31, 1969
0
Lo mejor de lo mejor si se hospedan en RIU es garantía de que la pasaran bien y este no es la excepción aparte de que no discriminan a los mexicanos pocos hoteles te hacen sentir tan bien
Carlos Hugo Soto
Dec 31, 1969
0
Fantástica la atención de los empleados (en especial Lorenna, recepción) muy buenas instalaciones, comida muy buena en cualquier momento y muy linda playa
Ana Luisa Barragan
Dec 31, 1969
0
Muy buen hotel. Higiene y servicio incomparables. Muy recomendado
Laura Peltzer
Dec 31, 1969
0
Para volver!!!!!!¡!
Alejandro Gonzalez
Dec 31, 1969
0
De los mejores hoteles, muy recomendable, no se van a arrepentir
Carlos Alberto Cárdenas
Dec 31, 1969
0
Excelente atención,comida y no se diga los postres,noches tema excelentes!
Juan Carlos Martinez
Dec 31, 1969
0
Excelente atención.
Paulo Alejandro Sanchez Castro
Dec 31, 1969
0
Un hotel espectacular, la atención es absolutamente genial...
Moises Ruiz espinoza
Dec 31, 1969
0
Buen hotel, empleados atentos y serviciales, les sugiero a la gerencia que chequen más detalles en cuantía lo que ofrecen a los clientes, que realmente marque la diferencia de otros hoteles
Jimmy Morales
Dec 31, 1969
0
Excelente lugar!!
Jose Luis Santamaria
Dec 31, 1969
0
hotel estupendo y con muy buena atención.
Rafael Yudiche
Dec 31, 1969
0
No me gustó nada el trato,muy malo
José Sienra
Dec 31, 1969
0
Muy buen servicio.
Luis Schuhwerk
Dec 31, 1969
0
Excelente instalaciones,comidas bebidad y atención!
Nora Villalba
Dec 31, 1969
0
Lo mejor de lo mejor....siempre. vale cada centavo. Tienen unas clases de aquagim y step espectaculares. Y la comida....impresionante! Así como la atención en cada lugar
Mario Fuentes
Dec 31, 1969
0
Excelente hotel y muy buena staff.
Ruben Moisello
Dec 31, 1969
0
Excelente "todo incluido". Comida variada y rica. Playa hermosa. Lo mejor la atención del personal. Es mi segunda visita y ratifico lo dicho anteriormente
Lili Ameri
Dec 31, 1969
0
E xcelente en todos los lugares loby animacio n super excelente y el restoran lo mas super excelente volveria siempre porq los Riu palace son garantia en todos los niveles conosco Riu punta cana aruba jamaica can cun y otros lugares gracias gracias
Flavia Barberan
Dec 31, 1969
0
Muy elegante y hermoso, la gente es excelente muy amable nos atendieron de 10 hay mucha naturaleza es muy bello todo😍
Rosa Oralia Apecechea
Dec 31, 1969
0
Muy buena comida
Hector Casadio
Dec 31, 1969
0
Lugar fantástico, lo mejor el grupo de animación
Vivi94 Uauy
Dec 31, 1969
0
Excelente atención comida variada y muy buena piezas amplias cómodas 100%recomendable
Emmanuel Aguiñaga
Dec 31, 1969
0
Impresionante. Es un buen hotel para todo tipo de cosas. Y su forma es muy buena. Los cuartos fallan un poco.
Jacqueline Davelouis
Dec 31, 1969
0
Bello hotel todo incluido, con una hermosa playa y una atención muy buena en todo momento, sus restaurantes deliciosos y los de especialidad deli
Gustavo Adolfo Herrera
Dec 31, 1969
0
Muy buen hotel de los Riu en playacar
Marie Bailey
Dec 31, 1969
0
I’ve been to several Riu’s in Mexico and this is by far my favorite one. The hotel is clean, the food that is served is fresh and delicious... the workers are incredibly kind and hardworking. You can’t go wrong with staying here.
Elsie Brewer
Dec 31, 1969
0
My partner and I spent nine years at this beautiful hotel and enjoyed every minute all the staff were wonderful especially Patrice and Hiram the rooms were very spacious and comfortable.
M K
Dec 31, 1969
0
We spent two amazing weeks at this resort last year - and we scheduled our honeymoon for June 2020. However COVID made it impossible to travel to Mexico. Hopefully we can rebook for June 2021 - and see the amazing staff again. Really a lovely place!
Rachael Horn
Dec 31, 1969
0
Fantastic facilities in this beautiful hotel. Service was amazing. Staff so friendly and helpful. Food in the 5 restaurants was outstanding. Had a wonderfully relaxing holiday in the sun.
Steffie Thibeault
Dec 31, 1969
0
Everything was perfect!!! Service was professionnal, attentive and fast. Food was delicious! The beach was empty of sea weeds and beautiful! Thanks again to all the employees who made our honeymoon the best!
Cindy Ternes
Dec 31, 1969
0
Lovely, friendly and great food and service and very clean.I would love to return.
Darryl Johnson
Dec 31, 1969
0
Upon arrival check-in was fast and amazing... Great service from concierge service to cleaning. The hotel was amazing full of color and smiling faces, staff was knowledgeable & accommodating. The Riu-fit team kept the party going and made my day amazing from games to dancing. Looking forward to spending another trip here!
Darrin R.
Dec 31, 1969
0
The service and decor is amazing. It's incomparable to Yucatan and Tequila. This resort is far superior and you can go to the other resorts if you want to use their amenities. I wouldn't waste my time doing so. Food and staff are amazing here. Second time at this resort and there will definitely be many more visits to come.
Becky Ballenger
Dec 31, 1969
0
My husband and I went there on our first vacation together in June of 2017. We absolutely loved the resort, the people, the atmosphere, the ambiance, EVERYTHING!!!! We loved it so much, in October of 2018, we came back and got married there on the beach!!!!
Tom Johnson
Dec 31, 1969
0
Awesome experience! Great service, food was really good, rooms were amazing.
Iulia Vermesan
Dec 31, 1969
0
This hotel was so good, the staff was amazing and the food super yummy. They keep the beach clean and they take care of their clients while they sunbathe.
Drew soper
Dec 31, 1969
0
Very responsive staff. Well kept rooms and facilities. The food, including the buffets, were amazing. No parties or loud music, perfect for families or people looking for a vacation and not a party.
Laurrie Johnson
Dec 31, 1969
0
Will Definitely be back to this incredibly opulent , beautiful resort . Food , rooms Staff , grounds and beach must be experienced to appreciate the 5 star rating . Absolutely stunning . Evening entertainment and opulent dinning.Fun beach food hut and pool side bar . Massage on the beach was amazing .
Carl Mcloughlin
Dec 31, 1969
0
Superb visit. Booked for 2 weeks for my honeymoon. rooms were immaculate, main areas well managed and clean. Staff offered high standards of service. The small increase in price from the club hotels used before was very much worth it.
Natalia Kostyk
Dec 31, 1969
0
Great hotel. Professional staff. Really good accommodation if you're a water person. 5min away (by taxi) from 5th Avenue (or about 25min walk). Butler on a beach. Room service included.
Tmaru
Dec 31, 1969
0
A great place to enjoy sunshine. Staffs are so kind and many entertainment program. Especially we could enjoy delicious foods at 6 different restaurants.
Marilyn Santos
Dec 31, 1969
0
I enjoyed the dart game hosted by Pablo.I also enjoyed the kitchen tour hosted by Pablo and Arely.They were such an amazing hosts.
Mike Day
Dec 31, 1969
0
This is my favorite place to go on vacation.It is one of the top rated Riu and always lives up to it.Been coming to this one for 14 years and see no reason to stop.
Teresa Hindle
Dec 31, 1969
0
Lovely hotel, good suzed rooms with everything you need,5* Excellent service, beautiful food, lovely staff. Definitely will book to go again
Robert Fort
Dec 31, 1969
0
Great staff, beach and pools. Great drinks and food as well. Close to downtown Playa.
Brenna Braasch
Dec 31, 1969
0
This place was phenomenal!Beautiful inside and out.Everyone is super nice and they wait on you like you're royalty.Food galore!!Entertainment every night.My only complaint is that there was a lot of seaweed at the beach....other than that, I highly recommend this place..
Marseda Shtylla
Dec 31, 1969
0
I would recommend it!
Gary Jamieson
Dec 31, 1969
0
Dated and tired. Food good in the main restaurant, but terrible in the steak restaurant Guacamole. Very very noisy at night through to morning due to inconsiderate Americans shouting and banging doors in the Corridor. They're very proud to be from Minnesota. Quite frankly we're hoping they are going back very soon.
Christina Presutti
Dec 31, 1969
0
HIGHLY recommend this resort!! First time in Mexico and this resort was amazing!! Absolutely beautiful.The staff treated you like family! I got married here too... the wedding was perfect and the resort made our special day absolutely amazing and beautiful. The entertainment everyday was so much fun!!!! We will be back!!
Oana Iliesi
Dec 31, 1969
0
We stayed for 12 days and it was an amazing experience. Food is delicious,you cand choose between the buffet or the a la carte once, the entertainment team is amazing,facilities very good. I do highly recommend this place for an amazing holiday
Antonio Pujol
Dec 31, 1969
0
Excellent installations. Great service, food and the beach is great.
Will The Realtor
Dec 31, 1969
0
Such an amazing stay! We spent every anniversary and my wife’s birthday yet the palace Mexico was the best one hand down!!!! Love our experiences with Riu!
Charles Desgroseilliers
Dec 31, 1969
0
Awesome place. Service is at the highest standards. Lack kids entertainment but service outclass anything
Shawn Ali
Dec 31, 1969
0
Service and people make this plave wonderful
Piotr Kalinowski
Dec 31, 1969
0
I didn't stay in this hotel but I've spent there 3 days at a wedding party. The hotel is nicely designed and clean. It has nice staff, good food, and a clean beach.
Uwe Arp
Dec 31, 1969
0
It is beautiful hotel with great service. The staff is helpful and exceptionally friendly. The hotel restaurants are good and provide enough options for about a week. After that it will likely be repetitive. The beach is beautiful and clean. The nightly entertainment is great and we had a good time there.
Sergey
Dec 31, 1969
0
This is a great hotel, but what really makes it special are the workers. They seem genuinely happy to see you and try to remember you. When we came back a year later, many of them remembered us and told us welcome back. Our waiters even remembered our favorite drinks from a year prior.
Patricia Dow
Dec 31, 1969
0
Another awesome week here. The staff are all top notch.The chef has hands on approach to all food preparation and presentation. All around just superb.
Wolfgang Schifer
Dec 31, 1969
0
Great service, rooms, beach, and food. So far so good. Exceptional decor, and everyone has been super friendly.
Peter Mayhew
Dec 31, 1969
0
Spent 3 days here and it was all I expected from a Riu Palace Hotel would all ways recomend the Palace range just gives that extra level
Joe Commodore
Dec 31, 1969
0
A phenomenal property for relaxing and using as a base to launch Mayan adventures. 5-6 restaurants onsite allow menu diversity across an entire visit. Highly recommend.
Sam Thompson
Dec 31, 1969
0
Hotel is absolutely stunning, clean rooms, clean hotel, first class service, amazing food, great atmosphere and was maintained to a average level. My only big disappointment is the beach, far to much seaweed and water was very dark which took away that Caribbean feel. Other than that a good holiday!!
Alireza Shafiei
Dec 31, 1969
0
Clean and beautiful resort. Good food but lack of varity. Same menu over and over.
Kayla Hope
Dec 31, 1969
0
Excellent resort , no complaints. Food , drinks, and staff were all amazing. Would definitely go back
Jaime Angel
Dec 31, 1969
0
Beautiful place, EXCELLENT SERVICE,a lot of activities, food and drinks excellent
Tracey A
Dec 31, 1969
0
Absolutely nice. Room service, WiFi in rooms, English channels, pleasant staff, good food. Very nice updated rooms.
Maria Perrin
Dec 31, 1969
0
We had an amazing time at this hotel. The service was excellent! It was clean and the staff was on point. Super friendly and always ready to help or get you another drink. I would recommend this place to anyone who wants to be pampered.
Mister K
Dec 31, 1969
0
Great service and just amazing food.
Constantine G
Dec 31, 1969
0
Amazing service, drinks, food and good atmosphere! Hate others complaining about the outdated things here... That's true, BUT guys, be positive! And don't expect brand new stuff in the 20 yrs old building.
Amanda Steer
Dec 31, 1969
0
Absolutely gorgeous and great service and food!!!
Fernando Salgado
Dec 31, 1969
0
kids swimming pool is a bit of a joke and all others are at least 1.20cm deep which makes it difficult for young children to play. beside this, the hotel is good.
Magnolia Izarra
Dec 31, 1969
0
Excelente lugar para pasar unas vacaciones inolvidables. Instalaciones de primera, deliciosa comida, shows y entretenimiento. Excelente servicio, se esmeran en los detalles. Recomendado 100%.
Gabriel Galicia
Dec 31, 1969
0
El Hotel muy bueno , la comida de primera , tragos bien preparados , meseros ,camareros y todo el personal muy amable , tetratan como rey , playa muy bonita y los espectáculos nocturnosmuy divertidos y diario son de diferentes temáticas.
Miguel Krogslund
Dec 31, 1969
0
Hermoso lugar, lindas vacaciones y agreeable atencion; muy didactico el hotel, lindos lugares y shows..
Oswaldo Alarcon
Dec 31, 1969
0
Muy amable su personal muy limpio excelente trato
Delfina Bonomi
Dec 31, 1969
0
No van a encontrar mejor servicio que acá. La atención de todos los empleados es excelente. La comida muy buena. Generalmente prefiero los restaurantes a la carta, pero acá el buffet es tan bueno que dan ganas de comer ahí. La decoración no me gusta mucho, pero son gustos. Muy recomendado!!! Comida, servicio y playa excelente!!
Jaime Israel Ordaz Camacho
Dec 31, 1969
0
Exelente hotel es mas para adultos que para menores por lo de más exelente..
Claudia Patricia
Dec 31, 1969
0
Super agradable. El trato excelente. Habitaciones muy amplias con detalles de categoría. La comida espectacular, muy variada y fresca.
José Carrasco
Dec 31, 1969
0
Excelente hotel te da acceso a todos los hoteles riu en riviera maya. Super atentos, voy a regresar seguido.
elrobert Vg
Dec 31, 1969
0
Excelente hotel, de los mejores a precios espectaculares. Excelente trato tanto a turistas nacionales como internacionales. Sin duda volvería a disfrutar de tan excelentes instalaciones y trato a sus huéspedes. El área de playa la mantenían lo más limpia posible de zargazo. Un 10 por todos sus servicios.
Guaci Martínez
Dec 31, 1969
0
Para mí es el mejor hotel de Playa del Carmen. Todos los servicios son fantásticos, es precioso y muy acogedor.
Alberto Aruto
Dec 31, 1969
0
No tienespalabrasde agradecimiento. Muy bueno
Miguel Angel
Dec 31, 1969
0
Una experiencia digna de vivirla. He repetido y repetiré
Pablo Herrera
Dec 31, 1969
0
Excelentes instalaciones y atención por parte del staff, la pool party genial muy divertida y animada, espero regresar muy pronto
Zulema Nava Table
Dec 31, 1969
0
Sugerencia importante: para quienes lleguen desde el aeropuerto de Cancún, soliciten con TRES días de anticipación el traslado al hotel que ofrece RIU a todos los clientes. Los taxistas son muy gandallas y careros!!!! $1000 por traslado es un robo!!! >:(
María Pia De Luca
Dec 31, 1969
0
Excelente hotel. Muy buena atención y muy rica la comida. Habitaciones, todas con balcones y muy amplias.
Faby Y Paty Cacerez De La Cruz
Dec 31, 1969
0
Muy hermoso lugar
Valeria Parrino
Dec 31, 1969
0
Exelente lugar,..exelente la atencion de todas las personas q trabajan en este lugar...especialmente los mozos y mozas.....super recomendable!!!!!....
Nery
Dec 31, 1969
0
Vivi un sueño mágico
Olivia Gaytan
Dec 31, 1969
0
Excelente hotel trato muy amable comida exquisita y estancia muy confortable.
Ivan R
Dec 31, 1969
0
Me pareció excelente aun no me voy pero esto a mi parecer vale cada centavo .excelente comida, atención,calidad excelente playa es una experiencia increible desde que entras a la recepción!
Roberto Rico
Dec 31, 1969
0
Un hotel muy grande y hermoso junto al mar, la atención de su personal es muy esmerada, pero lo mejor son los alimentos, tiene buffets exquisitos en todos sus restaurante, lo que sea que pruebes está riquísimo. Lo recomiendo mucho en paquetes todo incluído
Ome Maceualli
Dec 31, 1969
0
Este hermoso hotel, llega más allá de lo EXCELSO, y más allá de lo lujoso. Sin duda el mejor lugar
Marco Jimenez
Dec 31, 1969
0
Excelentes instalaciones alimentos y bebidas. El servicio de primera y todo el personal muy atento
MªCarmen Mendikote Martin
Dec 31, 1969
0
El lugar perfecto para pasar las mejores vacaciones.
Imelda Núñez
Dec 31, 1969
0
Excelente la atención de todo el personal, hacen sentir muy cómodo. El entorno de las habitaciones, los jardines recrean la vista. Muchas opciones de comida
Patricia Monica Tenaglia
Dec 31, 1969
0
Muy bueno...para descansar y disfrutar de la excelente playa,la atención del personal insuperable definitivamente recomendable
Graciela Gatti
Dec 31, 1969
0
Cordialidad en cada uno d los operarios, sin distinción de funciones; buen servicio de catering; variedad de actividades; entorno muy placentero
Carolina valderrama rendon
Dec 31, 1969
0
Excelente hotel, maravillosa atención. Un lugar recomendado para visitar.
Elena Martinez
Dec 31, 1969
0
El mejor de todos
Enrique Fuentes Cabrera
Dec 31, 1969
0
Excelente hotel, maravillosa experiencia y trato con los huéspedes sin duda regreso.
Eli Cruz
Dec 31, 1969
0
Excelente!!!todooooo,comida,atención,servicio,solo hay que mejorar un poco las habitaciones
Gerardo De Leon
Dec 31, 1969
0
Una excelente experiencia para los amantes de la buena vida. Altamente recomendable. Variedad de finos alimentos y bebidas. Instalaciones impecables.
Mario Vitar Fajre
Dec 31, 1969
0
Gran lugar, buenos espacios, salida a la playa y piscina, muy bien atendido y un agrado
Monica Elizabeth Hernandez Gurrola
Dec 31, 1969
0
Hermosa Hotel, excelente servicio. 100% recomendado
David Colin
Dec 31, 1969
0
Es una experiencia inolvidable, la atención de todo su personal es de primera clase y el hotel es simplemente espectacular.
Patricia Albarran
Dec 31, 1969
0
Esta precioso, para volver a venir muchas veces.todo los Riu esta muy bien. La comida esta riquisima. Es un hotel de más de 5 estrellas
Liliana Granados
Dec 31, 1969
0
Maravilloso hotel con excelente playa y atención de personal altamente calificado y amable.
Mariana Gonsalez
Dec 31, 1969
0
Excelente lugar para pasar unas hermosas vacaciones
Oscar Dosba
Dec 31, 1969
0
Un calido trato de todo el personal del hotel,siempre bien predispuestos y serviciales, excelente la variedad y calidad de la comida , hermosa playa. Lo que no meresultaagradable es la renovacion realizada, le quitaron la personalidad que tenia el Hotel, ahora parece una onda retro de los años 70en un color violaceo .
Arturo Muñiz Gallardo
Dec 31, 1969
0
Felicitaciones
Concepción Carreón
Dec 31, 1969
0
Precioso comida deliciosa trato sin igual y mucho más al mejor precio. Ahhh y sin vendedores molestos de tiempo compartido love you RIU
Fabio Espindola
Dec 31, 1969
0
El lugar es de los más bellos. Todo super confortable. Y la atención del personal en todos los lugares es excelente.Mucha calidez y simpatía.Lo recomiendo 100%
Vanessa Arroyo
Dec 31, 1969
0
Un todo incluido que incluye la amabilidad y cortesía de su personal, un excelente servicio y muy buena comida y bebida en cualquier momento y lugar. Para repetir
A P
Dec 31, 1969
0
Excelente Servicio
Guillermo Guerra
Dec 31, 1969
0
Te atienden como rey !! Excelente servicio lo único que no me gusto fue que vendan demasiado formalismo a ciertos restaurantes y pues pienso que a un hotel se viene a vacacionar y no a formalizar las comidas.
Guillermo Avila
Dec 31, 1969
0
Un lugar altamente recomendable.
Kiac AC
Dec 31, 1969
0
Maravilloso lugar para vacacionar en familia
Virgi Sainz
Dec 31, 1969
0
Es una maravillosa..!!! . Un lujazo!!! El trato es genial.. Y solo llevamos 1 día!!!!
Martin Bioletti
Dec 31, 1969
0
Todo excelente
Fernando Zepeda
Dec 31, 1969
0
El hotel está bonito la atención es muy buena , lo que no me gustó fue que de 4 personas que lo visitamos 3 se enfermaron con la comida de ahíy no tienen un doctor en el hotel si quieres un doctor te cuesta 150 dólaresy por otro lado los que limpian las habitaciones no las limpian bien .
Antonio Morales
Dec 31, 1969
0
Excelente servicio calidad de alimentos e instalaciones.
Salvador Morales
Dec 31, 1969
0
Lo mejor de lo mejor si se hospedan en RIU es garantía de que la pasaran bien y este no es la excepción aparte de que no discriminan a los mexicanos pocos hoteles te hacen sentir tan bien
Carlos Hugo Soto
Dec 31, 1969
0
Fantástica la atención de los empleados (en especial Lorenna, recepción) muy buenas instalaciones, comida muy buena en cualquier momento y muy linda playa
Ana Luisa Barragan
Dec 31, 1969
0
Muy buen hotel. Higiene y servicio incomparables. Muy recomendado
Laura Peltzer
Dec 31, 1969
0
Para volver!!!!!!¡!
Alejandro Gonzalez
Dec 31, 1969
0
De los mejores hoteles, muy recomendable, no se van a arrepentir
Carlos Alberto Cárdenas
Dec 31, 1969
0
Excelente atención,comida y no se diga los postres,noches tema excelentes!
Juan Carlos Martinez
Dec 31, 1969
0
Excelente atención.
Paulo Alejandro Sanchez Castro
Dec 31, 1969
0
Un hotel espectacular, la atención es absolutamente genial...
Moises Ruiz espinoza
Dec 31, 1969
0
Buen hotel, empleados atentos y serviciales, les sugiero a la gerencia que chequen más detalles en cuantía lo que ofrecen a los clientes, que realmente marque la diferencia de otros hoteles
Jimmy Morales
Dec 31, 1969
0
Excelente lugar!!
Jose Luis Santamaria
Dec 31, 1969
0
hotel estupendo y con muy buena atención.
Rafael Yudiche
Dec 31, 1969
0
No me gustó nada el trato,muy malo
José Sienra
Dec 31, 1969
0
Muy buen servicio.
Luis Schuhwerk
Dec 31, 1969
0
Excelente instalaciones,comidas bebidad y atención!
Nora Villalba
Dec 31, 1969
0
Lo mejor de lo mejor....siempre. vale cada centavo. Tienen unas clases de aquagim y step espectaculares. Y la comida....impresionante! Así como la atención en cada lugar
Mario Fuentes
Dec 31, 1969
0
Excelente hotel y muy buena staff.
Ruben Moisello
Dec 31, 1969
0
Excelente "todo incluido". Comida variada y rica. Playa hermosa. Lo mejor la atención del personal. Es mi segunda visita y ratifico lo dicho anteriormente
Lili Ameri
Dec 31, 1969
0
E xcelente en todos los lugares loby animacio n super excelente y el restoran lo mas super excelente volveria siempre porq los Riu palace son garantia en todos los niveles conosco Riu punta cana aruba jamaica can cun y otros lugares gracias gracias
Flavia Barberan
Dec 31, 1969
0
Muy elegante y hermoso, la gente es excelente muy amable nos atendieron de 10 hay mucha naturaleza es muy bello todo😍
Rosa Oralia Apecechea
Dec 31, 1969
0
Muy buena comida
Hector Casadio
Dec 31, 1969
0
Lugar fantástico, lo mejor el grupo de animación
Vivi94 Uauy
Dec 31, 1969
0
Excelente atención comida variada y muy buena piezas amplias cómodas 100%recomendable
Emmanuel Aguiñaga
Dec 31, 1969
0
Impresionante. Es un buen hotel para todo tipo de cosas. Y su forma es muy buena. Los cuartos fallan un poco.
Jacqueline Davelouis
Dec 31, 1969
0
Bello hotel todo incluido, con una hermosa playa y una atención muy buena en todo momento, sus restaurantes deliciosos y los de especialidad deli
Gustavo Adolfo Herrera
Dec 31, 1969
0
Muy buen hotel de los Riu en playacar
Denna217
Beautiful clean resort
4
Very clean friendly staff but food could be better Felt the kitchens were too far from restaurants so the wait was long and food not hot. Buffet food was better but still the hot food was only...
samhY3641RI
Riu Palace Mexico/Documents.
4
Just returned home to the UK from mexico 9/12/21.Great holiday with 2 friends.Top location ,food and drinks all very good.Had the usual noisy americans in the swim up pool.This is our second visit to...
Kenci314
Just okay
3
Just returned from RPM. Overall I am happy with the trip with a few disappointments. The grounds are beautiful, the staff is amazing, and food was great. However this place needs...
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