1st room I was given smelled of cigarettes so bad I couldn't go past the door. Bathroom wasn't clean, towels and bedding were really poor quality and in need of replacement. Breakfast selection was pretty dismal. Used to love this hotel - not so much now. UPDATE: Pleasant surprise - I was contacted by a Hampton Inn representative who apologized for the poor experience I had and it looks like some or all of the room charge will be refunded. It's nice to know that some companies still listen. UPDATE: Hampton Inn followed through on the refund so increasing to 3 stars for great customer service. I will consider other HI properties in the future.

Service was very rude and belittling, they behaved as if you were bothering them by asking for basics. Example: I asked for a coffee machine for my room which we never got and was told I could get coffee 'down here, in the morning'. It was said like, I was being told when they would permit it. Even though my request was kind & clearly understood that I wanted to make some in my room that evening. I did not ask for anything special, that wouldn't be done for any guest. Later I returned to the "snack shop" which was almost completely empty; there were no snack machines, just vending machine drinks. When it was my turn, I approached the desk with my items, all 3 employees carried on about a 15 min. conversation after tell me a total & while in possession of my credit card I had to hand them because they said 'had to be put in manually' and *before letting me swipe it first...?* I stood there (during the 15 mins.) Waiting for a receipt & my card back; my fiance was concerned with how long I was gone and called me on a video to check on me & heard how unprofessional they were being and said he would come down stairs and drive me to a store if I wanted him to. I again politely, verbalized my concern with how long it was taking. I finally heard typing/sounds of processing -- Only AFTER asking to get my card back (thinking it was a machine issue) and said they could just charge it to our room (different card on file) if it was easier. no receipt, but it did go through and my card was given back. Thankfully my bank sent a normal transaction alert from my bank while I was entering the room with the snacks I purchased. Unfortunately, I had to call downstairs immediately to inform them that I was overcharged for the items I just purchased downstairs. Previously nothing seemed odd about manually inputting my card until I was overcharged which took multiple requests correct. That is why I have 1 star on service.

My stay this past weekend was perfect . Upon arrival my room was ready. The shuttle drivers were professional and courteous. My whole stay the desk clerks professional and helpful and information concerning places to eat. We'll come back again when in the area

Perfectly reasonable accommodations, and stylish. We just needed a place to crash for a long airport layover. They only had king rooms available. We were traveling with 3 adults, but the sofa has a pullout bed. Perfect for us. We got in too late for the shuttle to the hotel, but it was an easy way to get back to the airport in the morning, after a quick bite from the continental breakfast, that included sausage, omelets, waffles, and fresh fruit. I will add, they were very committed to their cleaning and sanitation practices.

I'm not sure who was working the desk at 10:30 last night but she was very rude. We work in the travel industry and are very familiar with how airport shuttles work so I asked when the van was. She told me every 30 minutes. I asked if that was on the hour and half hour and she just repeated her answer- every 30 minutes. Since she never really answered my question, my colleague and I asked to sign up for the 8:00 van which she never actually did. We were downstairs at about 7:40 and outside by about 7:55. At 8:03 I asked about the status of the van and was told it had already left that we would have to wait until 8:30. I asked how it had left because we have been here and she said he doesn't come in he just parks outside. I had been watching, though, as I do this frequently. I told her we would just Uber but I guess she called the driver who informed us no one had been signed up for the van. Robert, the driver, was very kind and professional and drove us to the airport anyway. Thank you Robert! The hotel was very, very nice and extremely clean. The bed was one of the most comfortable hotel beds I have ever had and that says a lot as I travel for work 3-4 times a week! Nice breakfast selection available and convenient location to the airport.

We decided to stay here one night before our flight due to the threat of bad weather so we would be able to get to the airport early. We booked the shuttle at check-in as it does fill up quickly. The...

Just needed a place for the night. The room and bathroom was clean. The breakfast was hot and it had fresh fruit. Staff was really nice and helpful. The only thing was the pool was not working...

The front desk staff was super friendly and took time to answer all our questions including local places to eat. They even offered to drive us to dinner and back if we wanted. Checking in was a...

Great location for airport departures. The hotel is close to the park and go if interested and has an airport shuttle also . Although the planes are close we still slept well . The rooms were modern...

Room was fine. No housekeeping, no trash removal. Indoor pool is seasonal. Why advertise an indoor poor and not have it warm for year round use? When I asked, the front desk guy was super rude about...

My stay here was great! I was in Charlotte, NC on business, and I could not have picked a better hotel! The staff was amazing and they were extremely accommodative! I would recommend this hotel to...

After my flight was delayed and I missed a connecting flight with American Airlines, I arrived in CLT at 1:00am. When I called for a shuttle Travis assured me Katrina would bring the shuttle to pick...

Transportation took 20 minutes to pick me up but 3 minutes to drive to hotel. Breakfast was one of the worst. No fruit or any type of potatoes. Just eggs and some sort of greasy sausage. Breads for...

My husband and I were in Charlotte for a concert and we stayed here for the proximity of the airlport. The room and bathroom was spacious and the bathroom had a large counter. But there was not one...