“Good resort! It's all inclusive, but bring your own yeti cup because their pours are lacking, however bring the yeti will save you some trips to the bar. The events at the hotel are entertaining but I wish that they had more during the week. The shows were enjoyable. The food was ok for buffet dining. Also you need to know that you are an hour and half from Panama city so no city tours. Lastly the provide Covid tests free of charge and provide shuttle service to the airport.”

“This Riu is completely run down and was a huge disappointment. This location is not synonymous with the Riu brand in their other locations across the world. The rooms are small and look dinghy. The towels, bedsheets, and pillows are all worn down and look very used. They try to cover some of the defects by painting here and there but when the walls, bathroom and closet doors all are different shades of white (or needing painting altogether) it looks terrible. The halls and buildings look more like a prison or some sort of old, medical institution. The food for the most part was not good, especially in the themed restaurants. The food was and even the water for hot tea and coffee lukewarm never hot. The liquor brands and wine are quite cheap and the drinks are all watered down. I've stayed at many resorts abroad and this was the worst I've stayed in. I will say that the service and attention, especially with front desk staff, supervisor of housekeeping, bartenders, and wait staff was top notch. They tried their best to meet demands and needs. Staff also worked hard to keep the place clean. I had a few issues and needs (room was quite small and I wanted a corner room which they promptly gave me but it was dirty with blood on floors, stains everywhere, and missing items) and they were addressed promptly. I was only there with my family for 3 nights and that was enough for me. I feel bad for the staff and visitors to this Riu that are expecting it to be like other Riu's. Edited to add: I just looked at the pictures the hotel provides and they are so bad. First, they use all white colored people at the buffet, pools, etc which is deceiving and a bit racist because there are a lot (if not mostly all) of people of color who visit and work at this hotel. Also, the rooms pictured look new with new linens, and with pictures/decorations on the walls. Our rooms did not have any nice or brightly colored curtains or linens on the bed and only had 1 painting or picture and the rest of the walls were bare. Just awful.”