“Would have been 5 stars if I wasn't being charged a party fee for having a total of three people in a room with the TV on a little too loud. A larger Hispanic lady that I presume was a night shift manager pounded on the door until I opened it, looked very angry and aggravated, and said there was a noise complaint, and that if it happened again she would have us out of there. I apologized multiple times and said I would turn the TV down(because I figured that's what she was referring to). She gave me no explanation or warning about a fee, neither did the desk representative when I checked out. I was also not told that parking would come out of my 100$ deposit, I was under the impression it was free since I was a guest? Overall not very thrilled about my stay, especially since there was some sort of event in town that had lots of young adults staying around us unsupervised. I'm almost certain they mistook the noise in our room for the noise in the room across from us. Non-stop all night the door was opening and closing. Pizza boxes left everywhere in the hallway. Pathetic. I'd really like to get a refund for this false party fee, and a refund for parking since it was never stated to me. 0 information was passed along other than a 100$ hold per room for possible damages. I seriously do not recommend this place at all to anyone. EDIT: Called the location, very unhelpful and nobody could give me straight answers. Also got a "it is what it is" from whoever I spoke to on the phone.”

“Absolutely horrible customer service! The lady with the curly hair is less than helpful and beyond rude. We booked a specific room and then were changed rooms without warning. When inquiring about this switch due to keys not working she laughed and said the room is occupied - then why was that room an option? We wouldn’t have cared about the switch if we were greeted in a kind manner rather than being laughed at for questioning why we were moved without acknowledgement and needing to get new keys that actually got us into a room (might I add when we did need physical keys rather than the phone key fobs that weren’t working due to being switched rooms, she handed us keys without noting the room we were supposed to be occupying). We encountered the same worker numerous times throughout the day, and each time she would stare at us without a greeting or a helpful demeanor. Will never return to this hotel that reeks of pot, and by the reviews it looks like many others won’t be returning either!”