“It took more than 30 minutes to check us in. They were trying to charge us $50 for our service dog and I said I wasn't paying $50 because my service dog could go anywhere I could go without having to pay for it. So the desk clerk went and got what I assume was a manager to finish checking us in. She asked if we wanted first or second floor and I said first because we had service dog and it would make it easier to taker her out to relieve herself. Then we had to take the room on the second floor because the one on the first floor wasn't a "pet friendly" room. When we finally got into our room we were exhausted from driving for hours to get there and it was almost midnight. I just wanted to take a shower and go to bed because I had to be up at 7:15 for a meeting. The only towel in the room was a bath mat so I called front desk and asked for towels and they said would send them over. I tried to be patient and waited over an hour and still no towels. I called again and was told would send towels over. Another hour goes by and still no towels. I ended up having to go to front desk myself at almost 3am to get towels myself. By the time I was able to shower and get to bed it was 4am and I only had 3 hours of sleep before I had to get up for my meeting and spent the whole next day exhausted. The property was decent and the bed was very comfortable. They should put cigarette receptacles so that people don't have to throw their butts on the ground because nowhere provided to dispose of their cigarettes.”

“No microwave which was different but overall worth every dollar spent. The room were clean for the most floors could be mopped a little better but were not terrible. Staff was very nice and helped when needed. Pools and hot tub areas are nice also. Glad we stayed there.”