Mövenpick Hotel Auckland
8 Customs Street East, Near Auckland Ferry Terminal, Auckland, 1010, New Zealand
Rating
4.3
GreenLeader
2024
Price Level
$$
Rooms
207
Pets
No
from
$ 894.66
24
Dec
Mövenpick Hotel Auckland, Auckland
Mövenpick Hotel Auckland
Located in the heart of the Auckland waterfront district and surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to tell the story of our uniquely diverse city. Our stories can be experienced from in room amenities through to iconic pacific art and dining menus. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveller to explore the intimate ethnic mosaic of Auckland.
Price & Availability
Select your room
Superior Room, 1 King Bed ·
Room Only · 1 King Bed
Black Friday Sale! Save 23% (on select nights)
Non Refundable
Deluxe Room, 1 King Bed, Ocean View ·
Room Only · 1 King Bed
Black Friday Sale! Save 23% (on select nights)
Non Refundable
Superior, 1 King Bed, City Side ·
Room Only
15% Special Discount applied
Non Refundable
Superior Room, 1 King Bed ·
Bed & Breakfast · 1 King Bed
Black Friday Sale! Save 23% (on select nights)
Non Refundable
Superior, 1 King Bed, City Side Non Refundable ·
Room Only
Non Refundable
Junior Suite, 1 King Bed ·
Room Only · 1 King Bed
Black Friday Sale! Save 23% (on select nights)
Non Refundable
Superior King ·
Room Only
8% discount
Non Refundable
Deluxe Room With King Bed Ocean View ·
Room Only
15% Special Discount applied
Non Refundable
Deluxe Room, 1 King Bed, Ocean View ·
Bed & Breakfast · 1 King Bed
Black Friday Sale! Save 23% (on select nights)
Non Refundable
Deluxe Room With King Bed Ocean View Non Refundable ·
Room Only
Non Refundable
Superior, 1 King Bed, City Side ·
Bed & Breakfast
Non Refundable
Superior, 1 King Bed, City Side Non Refundable ·
Bed & Breakfast
Non Refundable
Deluxe Room With King Bed Ocean View ·
Bed & Breakfast
Non Refundable
Junior Suite, 1 King Bed Non Refundable ·
Room Only
Non Refundable
Junior Suite 1 King Bed ·
Room Only
8% discount
Non Refundable
Deluxe Room With King Bed Ocean View Non Refundable ·
Bed & Breakfast
Non Refundable
Junior Suite, 1 King Bed ·
Bed & Breakfast
Non Refundable
Junior Suite, 1 King Bed Non Refundable ·
Bed & Breakfast
Non Refundable
Executive Suite With 1 Kingsize Bed, Ocean View ·
Room Only
15% Special Discount applied
Non Refundable
Executive Suite With 1 Kingsize Bed, Ocean View ·
Bed & Breakfast
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
516 reviews
5
4
3
2
1
Customers Review
Location 5
Cleanliness 4.6
Comfort 4.4
Neighborhood 4.6
Amenities 4.2
Condition 4.4
Recomendation 85.8%
“The room itself was good. However I was discouraged by how my husband and I were treated when we finally figured out how to drive in as it was not clear and quite confusing and we had to drive past a couple times before parking out the front and I walked in and asked if we drove up into a walkway cafe area or not and the lady told me to stay and wait for valet yet another told us to just drive in. We made some suggestions on how it would be profitable to put signage out which was meet with a staff member who was not helping say aloud, "well it's pretty obvious" there was no need for her rudeness as we were the ones not given clear instructions and being it was out first time we have never seen or knew what/where to drive as it looks like a cafe area not a driveway.
The manager made us feel as if we were making trouble but we weren't we just wanted to give some suggestions on how to improve communication for first timers but we were made to feel like we were just dumb and a nuisance to deal with. It was our 20th Anniversary and my husband was so discouraged and it almost ruined our night away. Every time we've stayed somewhere we've been given complimentary things and even a platter with Happy Anniversary written in chocolate with a small dessert for free to show their kindness.. others a small card.. but here we got nothing, not even a acknowledgement.. which is not mandatory but it is the difference between great customer service and mediocre service; so I guess this hotel has a lot of growing and learning to do in their customer services at front desk. However the staff in the restaurant were lovely and gave wonderful service and effort. I was also grateful to the young man who helped us get into our room as our door handle was not working either and when I had to go back to reception to get a new card he offered to come along with me to see if we were okay. We discovered that the door handle wasn't opening normally and that it had to be lifted up in the opposite direction (pull upwards) in order to gain access, a nuisance but again the manager never bothered to check in on us, offer us another room nor fix the issue.
More welcoming and friendly service would have gone a long way and things like this can be overlooked but when you're treated like you're a nuisance rather than a guest then these things could potentially ruin what was suppose to be a beautiful night away; which in our line of work is rare..”
— Shannon Wadsworth
“Staff are very friendly, professional and courteous. There was an issue that occurred of which the night manager provided a solution. Very calming and quietly spoken. The restaurant Boda offers a set menu always a good choice when undecided. Good food, view and once again staff are making your establishment look good.”
— Ra Brown
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