“This is a long story. I had booked a honeymoon suite with Notos for May 2020 but due to Covid the bookings had to be cancelled. But, there was no free cancellation Option because of which we had to get the amount as a voucher for 900 euros to be used another time. We got the voucher and got in contact with the receptionist there in June 2021 and asked her to book us the Honeymoon suite for 3 days.. the honeymoon suite is currently under renovation because of which she offered to put my booking for a junior suite for 4 days. In order to get a better deal I asked her to book a plunge pool suite for 3 days starting 07-10 September as the rooms were 300 euros per night at that point. She asked me to WhatsApp the request and said she will enter the booking in their calendar. I sent the WhatsApp msg to the receptionist but I did not get a reply back from her. I followed up with her again in July but there was no reply again from her side. It was pretty frustrating because the entire Greece trip was booked but the confirmation of room from their side was not available. So I wrote her an email regarding customer handling and then she replied in August that they can offer the plunge pool suite for an extra of 300 euros after voucher amount which makes it 1200 euros. We were pretty upset about it and we decided to go for the junior suite in the end. We expected that she would come personally to us and apologize for her mistake but she did not even bother to make contact with us. I have the opinion that this woman screwed us royally just to make more money from the suites. We were dealt with another receptionist who was kind but it did not help with cooling us. The junior suite room that was provided is another story. The room had cobwebs on the Air conditioning areas and the bathrooms were below standards. Photos will follow.”

“I want to say the staff here are very nice and helpful. Unfortunately I lost my iphone at the beach nearby. I wondered and asked the hotel if there would be any person who picked up and gave them. The staff would help me to drop down my contact and ask if further assistance could be provided even though I was not their client at all. How helpful they are!”