Mercure Porto Gaia Hotel
Rua Manuel Moreira de Barros, Near Crystal Palace Gardens, Vila Nova de Gaia, 4400-346, Portugal
Rating
4.5
Certificate of Excellence
2018
Price Level
$
Rooms
104
Pets
No
from
$ 442.68
24
Dec
Mercure Porto Gaia Hotel, Vila Nova de Gaia
Mercure Porto Gaia Hotel
Located next to Arrábida Bridge in Vila Nova de Gaia, the Mercure Porto Gaia Hotel is ideal for exploring the city and the famous Port Wine Cellars! Undoubtedly a major tourist attraction for their wine tastings. The hotel has free access to Holmes Place fitness club (next door) and is close to Arrábida Shopping. It has a restaurant, bar and 7 fully equipped meeting rooms for events or business meetings.
Price & Availability
Select your room
Standard Room, 1 Double Bed ·
Room Only · 1 Double Bed
Member’s exclusive price
Non Refundable
Standard Room, 2 Twin Beds ·
Room Only · 2 Twin Beds
Member’s exclusive price
Non Refundable
Double Standard ·
Room Only
Package Rate
Non Refundable
Twin Standard ·
Room Only
Package Rate
Non Refundable
Standard Room With 2 Single Beds ·
Room Only
13% discount
Non Refundable
Standard Room With 1 Double Bed ·
Room Only
13% discount
Non Refundable
Standard Room With 1 Double Bed For Disabled Guests ·
Room Only
Non Refundable
Superior Room, 1 Double Bed ·
Room Only · 1 Double Bed
Member’s exclusive price
Non Refundable
Standard Room, 1 Double Bed ·
Bed & Breakfast · 1 Double Bed
Member’s exclusive price
Non Refundable
Standard Room, 2 Twin Beds ·
Bed & Breakfast · 2 Twin Beds
Member’s exclusive price
Non Refundable
Double Superior ·
Room Only
Package Rate
Non Refundable
Double Standard ·
Bed & Breakfast
Package Rate
Non Refundable
Twin Standard ·
Bed & Breakfast
Package Rate
Non Refundable
Privilège Room With 1 Double Bed ·
Room Only
13% discount
Non Refundable
Standard Room With 1 Double Bed For Disabled Guests ·
Bed & Breakfast
Non Refundable
Standard Room With 1 Double Bed ·
Bed & Breakfast
Non Refundable
Standard Room With 2 Single Beds ·
Bed & Breakfast
Non Refundable
Privilège Room With 1 Double Bed ·
Bed & Breakfast
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
476 reviews
5
246
4
322
3
60
2
9
1
8
Customers Review
Value 4.4
Location 4
Cleanliness 4.5
Comfort 4.4
Neighborhood 4.1
Amenities 4.4
Condition 4.4
Recomendation 87.6%
“Bom dia! Fiz ontem uma reclamação. O sr. Sérgio Bastos respondeu à mesma. 《Quando a encomenda lhe foi entregue, a recepcionista de serviço ausentou-se para precisamente lhe preparar o tabuleiro completo para o seu jantar, como habitualmente fazemos para todos os hóspedes. Quado chegou à recepção os senhores já tinham subido para o quarto.》- Deveríamos ter sido avisados. 《Pensou a nossa colaboradora que não necessitariam de nada》- deveria ter ligado a perguntar. Acha a menina que os hóspedes trazem pratos de casa? No entanto, 《quando questionaram a recepção sobre a ausência de talheres, a recepcionista de serviço prontamente se ofereceu para os levar ao quarto.》- NÃO É VERDADE. A recepcionista afirmou que seríamos nós a ir recolher o necessário. Foi por isso que fui buscar o saca-rolhas. NUNCA se disponibilizou a ir levar ao quarto. Quando a menina disse que eu teria de ir buscar, respondi que dessa forma o jantar ficaria frio, aliás já vinha morno. 《Foi recusado assim como o saca-rolhas》- NÃO foi recusado por nós, mas pela colaboradora. 《Mais tarde deslocaram-se à recepção para solicitar a abertura da garrafa.》- já depois de termos comido na embalagem com garfos de plástico. Atentamente Maria José Franca”
— Mizé Franca
“Been there for 2 separate nights this past week, and the experience was great. Quiet and clean rooms, lots of space. The lobby is also very cozy. Unfortunately, due to C19, no service was available there, but I sure would have enjoyed having a drink there in normal times.
The greatest point here was the employees, all were very patient, helpful, and listened to my every need for these days (early check-in’s, early breakfast for the first day, ordering room service from their partner external provider, early morning taxi...).
Rita was very friendly and showed me around the historic city center with the best spots on a paper map, while Paula took time to help me find the fresh fish I wanted for dinner while we couldn’t translate the online menu.
The historic center is about 10 minutes away driving (any Uber or Bolt will do the ride for around 5 euros) and there’s a big shopping mall nearby with both shops and restaurants if needed. On the western side, you could also join the marina and a beach, 2-3 km away, reachable by walking. About 2.50 euros ride. You could also get ride and aim for the bigger beach, to the north, on the other side of the river, "Porto".
Little details very appreciated, for instance, a male manager provided me with a breakfast box at 3:30 in the morning and confirmed the taxi booking to reassure me. He kindly asked the taxi to drive all the way to the front. Paula on the 2nd day asked the restaurant to provide another payment terminal as my bank cards didn’t work on the first day and even offered to provide change if I didn’t have any, she remembered the drink I took 2 days earlier. In-room breakfast tray provided for the 2nd night, ordered for 9:45, went down to get it as I thought I’d have to pick it up downstairs, while an employee brought it up exactly at 9:45 and all items delivered as ordered.
Fantastic service, very customer-oriented, very professional. If I come back again to Porto for leisure this time, be sure you’ll see me again. I can see that the director reads these comments often, please thank the 4 duty managers I’ve come across (Rita, Paula and the 2 others for which I don’t have the names). They’re all absolute gems and I hope to see them again in the future.
Alain H”
— Al H
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