Wyndham Garden Cancun Downtown
Av Tulum Sm 4 Mza 14 Entre Av, Near Plaza Las Americas, Cancun, 77500, Mexico
Rating
4.1
Price Level
$
Rooms
136
Pets
No
from
$ 971.68
27
Dec
Wyndham Garden Cancun Downtown, Cancun
Wyndham Garden Cancun Downtown
The hotel is situated in a convenient location, as it is surrounded by shopping malls, banks and hospitals. Variety of restaurants and bars can be found in the close vicinity. The hotel is just 10 minutes from the most beautiful beaches. The nearest local transport links are a 10-minute walk from the establishment. This city hotel offers air conditioning in strategic areas, wireless Internet access and conference facilities. Food and drinks are served at the cafe, bar and restaurant. Car park and garage are also provided. The comfortable rooms feature modern and stylish decor. All air-conditioned rooms come with cable TV, Internet access and a safe. Further amenities include minibar, fridge and cooker. The en suite bathroom has a shower and hairdryer, and a double or king-size bed comes in all rooms. Guests can enjoy beautiful sunsets from the rooms' balconies and terraces.
Price & Availability
Select your room
Std With 1 King Size Bed ·
Room Only
Standard Room ·
Room Only
40% discount
Non Refundable
Std With 1 King Size Bed ·
Bed & Breakfast
1 King Bed ·
Room Only
40% discount
Non Refundable
Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room) ·
Room Only · 2 Queen Beds
Member’s exclusive price
Non Refundable
Junior Suite, 1 King Bed, Non Smoking ·
Room Only · 1 King Bed
Member’s exclusive price
Non Refundable
Standard Room ·
Bed & Breakfast
40% discount
Non Refundable
Junior Suite King Bed Non Smoking ·
Room Only
Package Rate
Cancel free of charge before Mon, 16 Dec 2024
Room Run Of House ·
Room Only
Package Rate
Cancel free of charge before Mon, 16 Dec 2024
1 King Bed Junior Suite Non-Smoking ·
Room Only
Cancel free of charge before Mon, 16 Dec 2024
2 Queen Beds Deluxe Family Room City View Non-Smoking ·
Room Only
Cancel free of charge before Mon, 16 Dec 2024
1 King Bed ·
Bed & Breakfast
40% discount
Non Refundable
Family Room Deluxe City View ·
Room Only
Package Rate
Cancel free of charge before Sat, 14 Dec 2024
1 King Bed - Suite ·
Room Only
40% discount
Non Refundable
City View ·
Room Only
40% discount
Non Refundable
Std 2 Queen Beds ·
Room Only
Std 2 Queen Beds ·
Bed & Breakfast
2 Queen Beds ·
Room Only
40% discount
Non Refundable
2 Queen Beds ·
Bed & Breakfast
40% discount
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4.1
850 reviews
5
522
4
381
3
161
2
47
1
38
Customers Review
Value 4.6
Location 4.2
Cleanliness 4.4
Comfort 4.3
Neighborhood 3.9
Amenities 3.8
Condition 4.1
Quality 5
Recomendation 83%
“Where to start..... since we got there it was a bad experience!! They did not have our 2 queen bed rooms ready that we paid for months ago and 1 Jr Suite with 2 queen beds that we reserved and played.
Jorge was the person that helped us check in when we arrived he was really rude and told us "what else you want me to do? the hotel is full" So we asked Jorge to talk to the manager
And ofcourse no manager was there on site so he called the "manager" and they finally gave us some rooms but not the ones that we paid for, the rooms they gave us were dirty the bed sheets stained, ripped and hairs on them also the curtains were dirty and the Jr suite room was missing 1 Queen bed, the next day they moved us to the rooms we payed for except for the 2 Queen bed Jr Suite.
Another issue that we ran into was the horrible service....when we needed items like toilet paper, towels or food we had to call multiple times or even go downstairs to finally qet what we needed/ordered.
Last thing is we didn't feel safe in this hotel, it seemed a little shady like somebody was gonna go in and steal our stuff I would not recommend this hotel to anybody We have stayed in way better hotels for less money and better service.”
— JOSE L LOPEZ
“Upon arrival the lobby roof had two major leaks pouring down onto the lobby floor. The staff in the lobby were not friendly or hospitable during our check in process. We had arrived a day late to check in due to travel issues and as we tried to check in the receptionist proceeded to tell us they canceled our reservation because we did not check in the day before. They did not email, call or text to alert us our reservation was canceled nor did they offer any sort of refund or reimbursement. We had to rebook and pay a small fee for rebooking though we did not authorize a cancellation of our booking. Upon entering our room we experienced a masked stench of cigarette smoke, we confirmed with the reception that we were in a non smoking room however the stench still lingers and is present whenever you enter the room. Also in the room there are two large wet spots with mold on the ceiling. My wife is pregnant and between the cigarette smell and mold ceilings we do not feel comfortable in our room. Lastly, there are few supplies such as small face towels and larger towels. We had one small face towel however it was stained/dirty with brown marks and so was unusable. The breakfast buffet was sub par with a small selection of hot food, cereal, and breads. The staff at breakfast were much more hospitable than our encounters with any other staff in the hotel. For the amount of money charged per night at this hotel we expected higher end amenities, more hospitable staff, and a cleaner and more sanitary stay. For the price of this hotel I would recommend booking elsewhere as it is not worth the amount of money charged from our experience.”
— abraham roman
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