The Westin Resort & Spa, Whistler

Chris Glofcheskie

Mar 16, 2020

4

I would typically give this place 5 stars. I have been coming to the Westin for years and I have always enjoyed the service they have provided. However in my last trip two weeks ago I felt the high quality service the Westin has provided in the past, lacked in two places. The vehicle valet staff and the ski and snowboard valet staff. I felt they lacked the hospitality standard that the Westin has always given me in the past. Other than that, the Westin is a 5 star establishment which I will continue to visit.

Josh Gonzalez

Feb 19, 2020

1

After several years of visiting Whistler, we decided to try a new hotel. From the exterior, the place looked amazing. I am sure in the off season, it’s worth an off season rate. When paying $1500 a night for hotel over Family Day weekend - the leaders of the hotel should step up, lead and deliver. The leaders here failed us with overbooking and under staffing. While several associates (Hamilton at the front desk) were amazing. His leader (“G.....”) hid in the back office making himself unavailable to assist. Our room actually had holes and tears in the bathroom towels. Dishes in the dishwasher from a previous guest and dirt/rocks on the floor. We tipped the room steward on the first night and left a note in hopes for a little spiff up, no luck. As a loyal Marriott guest, I’m so disturbed at how this place ever achieved 4.4 stars. Either likely all a recent failure or they have found another way to promote their business. On a positive note, Ski Valet and the CAN SKI team was awesome.

Kevin McGloin

Feb 13, 2020

2

3 star hotel charging 4 star prices. We arrived at 4 pm (official check in time) and were told we'd get a phone call in 10 min, as our room needed to be inspected). An hour later, we finally line up again to ask about our room. This time we were told they were too busy to phone us and that we should have come up sooner. Great start. Our room lacked proper AC, could never get the temp below 21 C, no paper towels in the kitchen, half the dishes were still in the dishwasher and oddly one pillow was only half covered by a much too small pillow case. The pool is, at best, lukewarm in spots and cold in others which isn't so enjoyable when it's 5 below outside. There is only 1 hot tub outside that fits 10 - 12 people and so was packed every night. The hotel doesn't want ski gear in the rooms but then charge $10 per pair per day. On the plus side, the location is great and the fireplace in the room was nice. But that's about it. We've previously booked the Fairmont and Four Seasons and will go back to them for future trips as they are definitely 4 star hotels.

Trevor Smith

Jan 30, 2020

4

Excellent location in holiday village area. Close to cable cars. Clean, comfortable and classy. Excellent restaurant. Friendly and very helpful staff. Secure car parking (chargeable). We enjoyed our 3 night stay in a very well equipped duplex suite at the top of the hotel. Highly recommended.

Lindsay Wilson

Jan 05, 2020

5

This hotel went above and beyond for my family. I screwed up and showed up for my reservation a day EARLY and they let us check in anyway, and gave us a room upgrade! The pool and hot tub is amazing. The location in whistler village is amazing. The free hot chocolate and cookie decorating was a huge hit with our kids. We LOVED our stay at the Westin Whistler and would stay there again in a heartbeat!

Steves_Rickshaw

Great ski hotel

5

Great week at the Westin. Really love the location and convenience. Seconds from the two gondolas leading up the mountains. And on the way down, they are at base with ski racks so you don't have...

경은 현

Excellent Stay!!!

5

Where do I start? Our family had the most magical time at Westin Whistler. Check in was a breeze. Our room was immaculate with all the amenities fully stocked and tidy guestrooms. Our most memorable...

djreyes91

A Trip To Remember

5

After many months of saving up Marriott Rewards Points, we finally made the decision to use our redemptions at The Westin Resort & Spa, Whistler the best decisions we have made. We booked the trip...

jessyc846

First time at the Westin -

2

This is my first stay at the Westin, I am a bit disappointed. The tv crashes every 30 minutes for an add for the hotel, it kicks you out of Netflix and you need to resign in every time. My room had...

leannemR8461RW

Great Staff

5

We stayed at the Westin Resort during a very busy weekend. There were some downsides like having to wait a while to check out and we could never get a spot in the outside hot tub since it was forever...

680marybethm

The absolute WORST customer service !!!!!

1

I had booked a stay for December 2021 for my partnerâs birthday. A few days later I realized we would likely have to cancel, and called first to ensure I would receive a refund. I was told I would...

The Westin Resort & Spa, Whistler, Whistler

The Westin Resort & Spa, Whistler

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The Westin Resort & Spa, Whistler, Whistler

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