“The Hilton London Croydon hotel is a pretty bland sort of building from the outside and the theme is repeated inside. For some reason they had 3 service staff on reception, two were casually chatting with a customer and a third was dealing with what was almost a queue to register. They also have the reception desk closed off with a Perspex screen - fine but it left no space to actually write on the registration form ( and I found myself wondering why we had to complete a registration form anyway, seemed so dated?). The security on the lifts was tight, you have to swipe your card across a panel before the lift will function - all a bit weird and I'm ashamed to say, I had to get help from a couple of kids who had entered the lift. I was annoyed to find out that parking was an additional £9.00 per night - I had emailed the hotel and phoned ahead to confirm parking was available and nothing had been mentioned. All I got back from my email asking whether parking would be available was a very abrupt "it's on a first come first serve basis", which frankly, considering I was driving from the South some 80 miles to the hotel and had no idea of the area (Croydon is a dump), was to say the least unnerving. Breakfast was fine but by 8am the food was looking a bit shrivelled up. The rooms were pleasantly bland but the loo had not loo brush? The heating in the room was set for 25C and would not be altered, so it soon became a tad stuffy. I could have requested someone come up to sort it out but I was tired and let it slide. The main entrance leads directly onto the lounge and then to the breakfast/dining room. I can't say that I thought the decor was up to much, bland, inoffensive bordering on dull - the breakfast room reminded me more of IKEA than a reputed hotel. Overall I can't say it was bad but certainly uninspiring... O hotel Hilton London Croydon é um tipo de edifício bastante brando do lado de fora e o tema é repetido por dentro. Por algum motivo, eles tinham 3 funcionários de atendimento na recepção, dois conversando casualmente com um cliente e um terceiro lidando com o que era quase uma fila para se registrar. Eles também fecharam a recepção com uma tela Perspex - tudo bem, mas não deixou espaço para escrever no formulário de registro (e me perguntei por que tínhamos que preencher um formulário de registro, parecia tão antiquado?). A segurança nos elevadores era apertada, você tem que passar seu cartão em um painel antes que o elevador funcione - tudo um pouco estranho e tenho vergonha de dizer, tive que pedir ajuda a algumas crianças que entraram no elevador . Fiquei aborrecido ao descobrir que o estacionamento custava 9 adicionais. Tudo o que recebi de meu e-mail perguntando se o estacionamento estaria disponível foi um muito abrupto "é por ordem de chegada", o que, francamente, considerando que eu estava dirigindo do sul cerca de 80 milhas até o hotel e não tinha ideia do área (Croydon é um lixo), era para dizer o mínimo enervante. O café da manhã era bom, mas às 8h a comida parecia um pouco murcha. Os quartos eram agradavelmente sem graça, mas o banheiro não tinha escova? O aquecimento da sala estava ajustado para 25 ° C e não seria alterado, então logo ficou um pouco abafado. Eu poderia ter pedido que alguém viesse resolver o problema, mas estava cansado e deixei passar. A entrada principal conduz directamente ao salão e depois à sala de pequenos-almoços/jantar. Não posso dizer que achei a decoração demais, sem graça, inofensiva, beirando o tédio - a sala de café da manhã me lembrou mais a IKEA do que um hotel de renome. No geral, não posso dizer que foi ruim, mas certamente pouco inspirador. . .”
— Nicholas Wade
“Great experience at check in. Arrived around 9pm this evening and was greeted by friendly staff. Very helpful. Thanks to Pablo and Ana - they went out of their way to make our stay as enjoyable as possible. Great room- bed very large and comfortable. Good air con. Looking forward to breakfast! Gran experiencia en el registro. Llegué alrededor de las 9:00 p. m. esta noche y me recibió un personal amable. Muy útil. Gracias a Pablo y Ana, hicieron todo lo posible para que nuestra estancia fuera lo más agradable posible. Gran habitación, cama muy grande y cómoda. Buen aire acondicionado. ¡Qué ganas de desayunar!”
— Helen Edwards