“Negative stars if I could. I have a reservation (that I am actively attempting to cancel) at this hotel and after reading the reviews we decided to not risk it and go to another hotel. Fabricated out of thin air is cancellation fee that’s the price equivalent for the whole stay. Even though on all our documentation when we booked, states we have risk free cancellation up until 3 days before our arrival. I have my confirmation emails and screenshots stating I have risk-free cancellation. I have been calling non stop for the past 3 days and everyone I get in contact with keeps telling me there’s nothing they can do and to call someone else. It’s giving broke energy. Sunscape is playing with people’s time and money. If this is how you’re treating people prior to arriving, I can’t imagine how horrible the service at the hotel is. Red flags everywhere. Stay away. 🚩 🚩 🚩”

“Sunscape was a great place to do a solo trip as a young woman. I felt very safe and everyone was incredibly kind. I highly recommend upgrading to the sun club package. It is worth it to be able to get a room upgrade, room service, and access to a few amenities others cannot. A lot of the reviews are mentioning the food. I think it's great. It all has the Dominican "spin" on it, so you cannot expect everything to taste the same as in North America. Things aren't salted as much, but you can add salt (I prefer this). The buildings, though a bit dated, are kept very clean and updated. They were re-sealing the children's pool while I was there, but the main pool is so large it really didn't matter. The shower is literally the best shower I have ever had - rainfall and nice hot water (or cold if you so wish). I cannot say enough how kind everyone is. They are so welcoming, especially of you trying to speak some Spanish. The water aerobics classes at 11am daily are SO fun! The beach wasn't too crowded, and it was spectacular views. My balcony door did not lock properly, but I was on the third floor so it did not bother me. Accessibility-wise, it's not the greatest, but not the worst. There are no elevators, but there are ground floor suites. Most of the restaurants are up a flight of stairs. A few have no chair lift, but the rest can be accessed from a chairlift on the stairs. The beds were firm, but comfortable. The AC is strong and easily adjustable. The staff decorated and did a tree lighting ceremony for December 1st and it was beautiful. I cannot recommend Sunscape enough for the amazing service, good food, and spacious suites. Oh - a bonus is you don't have to book any of your meals for any of the restaurants - you just line up! On my last fully day, the concierge called my room to make sure everything has been good and if I needed anything. WiFi is a bit iffy at times, but generally, worked great.”