“We traveled to Oleo with our 10 months daughter and my fiancée - this isn’t a resort, it’s a hotel with a small pool - if you decide to book your stay here just keep that in mind, it’s tiny and not at all what they advertise it to be. They also push membership of their other property Inspiria. We came here with an open mind to have a family vacation and despite of all the obstacles that kept happening we kept saying we’re going to make the best of it, until they left me and my family at another resort far from where our room was and refused to help bring us back like they were suppose to because we weren’t interested in signing up for their membership, resulting in us finding our own taxi and paying for it to drive 40 min back to our room. Anyway, it’s a bit lengthy, but for those who do their research I assure you - this is probably the most blunt and unbiased review, read on. First, when we arrived, we had to wait 2 hours after a long flight in the lobby because the rooms weren’t available, the property is small like I mentioned so there was nowhere else to go and with a 10 month old baby that’s not a good situation to be in. They put us up on 9th floor, elevators fit 3 people and are very slow and one of them workers use while everyone else can use both. The bedsheets had holes in them, I travel frequently and this is the first time I saw giant holes in the bedsheets. It’s ironic that this is an all inclusive resort, but given the fact that there aren’t many amenities (actually nothing on property besides restaurants and a gift shop and a very tiny gym with 2 treadmills), the sauna and steam room is in a spa which you have to pay additional $15 a day to use. The property has 3 restaurants, to say the food was bland would be an understatement - to give you an idea, the main restaurant’s only entree one night was tacos, the following night it was one entree again and it was fajitas, and every day it was the same vegetables and salads, that looked like they were prepared for a week and served the leftovers every day. The other 2 restaurants don’t fall too far behind in terms of the menu. We had no choice but eat outside of this “all-inclusive” resort with terrible food. The restaurant down the street Navios was where we went to eat, great seafood and steak. The pool is so small, with very few reclining chairs around, we never even got to use the pool because they were always taken and pool was packed. We ended up laying out on the beach most of the time. When we got there we said that we wanted to go to a water park, one of the employees that worked at the lobby Illana started talking us out of it and said we shouldn’t go there and we should go to their other resort they are associated with for a day pass. What they don’t mention is that after a 40 min drive there you have to do a 3 hour orientation while you get quizzed by 3 different people before they stop hassling you and let you enjoy whatever left of the day you have, wasting your morning. For those 3 hours they try to sell you a membership - the straw that broke the camel’s back for me, and prompted me to write this review was when they drove us to this other location and LEFT MY FAMILY THERE! Once I said that I’m not interested in memberships and just simply came to enjoy a day with my family on one of the last few days of our vacation - Ilana, the representative that took us there, left us at the resort and canceled our shuttle back that was suppose to be picking us up at 4pm to go back to our room, leaving me and my family at another resort without a room, forced to pay for our own taxi back.”

“Everyone there went above & beyond to make sure we were comfortable & happy during our stay. Our room was just a very basic room, small but very clean, they did clean the room every day. We had a king size bed, that was extremely comfortable.... a coffee maker & a small refrigerator in room & they restocked it every day with drinks & water. The shower was large & a very large shower head, very nice. Pools were amazing..the swim up bar was the best!!The hot tub could have been a little warmer & definitely needs a handrail. The snack bar at the pool had amazing food & an amazing wait staff. Rodriguez was awesome...he made sure we felt welcomed & took great care of us. The Chicken Wings are a must try!!! I wish they served Michelob Ultra but I did get a little used to the Dos Equis...the buffet was always great with a large variety of food. Service again was impeccable. There does need to be a handrail to get in & out of the hot tub, but all in all we had an amazing vacation!!!We will definitely be back to The Oleo Playa Cancun!!”