Experience Relaxation and Luxury at Wyndham Garden Cancun Downtown in Mexico

JOSE L LOPEZ

Jan 13, 2022

1

Where to start..... since we got there it was a bad experience!! They did not have our 2 queen bed rooms ready that we paid for months ago and 1 Jr Suite with 2 queen beds that we reserved and played. Jorge was the person that helped us check in when we arrived he was really rude and told us "what else you want me to do? the hotel is full" So we asked Jorge to talk to the manager And ofcourse no manager was there on site so he called the "manager" and they finally gave us some rooms but not the ones that we paid for, the rooms they gave us were dirty the bed sheets stained, ripped and hairs on them also the curtains were dirty and the Jr suite room was missing 1 Queen bed, the next day they moved us to the rooms we payed for except for the 2 Queen bed Jr Suite. Another issue that we ran into was the horrible service....when we needed items like toilet paper, towels or food we had to call multiple times or even go downstairs to finally qet what we needed/ordered. Last thing is we didn't feel safe in this hotel, it seemed a little shady like somebody was gonna go in and steal our stuff I would not recommend this hotel to anybody We have stayed in way better hotels for less money and better service.

abraham roman

Dec 30, 2021

1

Upon arrival the lobby roof had two major leaks pouring down onto the lobby floor. The staff in the lobby were not friendly or hospitable during our check in process. We had arrived a day late to check in due to travel issues and as we tried to check in the receptionist proceeded to tell us they canceled our reservation because we did not check in the day before. They did not email, call or text to alert us our reservation was canceled nor did they offer any sort of refund or reimbursement. We had to rebook and pay a small fee for rebooking though we did not authorize a cancellation of our booking. Upon entering our room we experienced a masked stench of cigarette smoke, we confirmed with the reception that we were in a non smoking room however the stench still lingers and is present whenever you enter the room. Also in the room there are two large wet spots with mold on the ceiling. My wife is pregnant and between the cigarette smell and mold ceilings we do not feel comfortable in our room. Lastly, there are few supplies such as small face towels and larger towels. We had one small face towel however it was stained/dirty with brown marks and so was unusable. The breakfast buffet was sub par with a small selection of hot food, cereal, and breads. The staff at breakfast were much more hospitable than our encounters with any other staff in the hotel. For the amount of money charged per night at this hotel we expected higher end amenities, more hospitable staff, and a cleaner and more sanitary stay. For the price of this hotel I would recommend booking elsewhere as it is not worth the amount of money charged from our experience.

connie tarbah

Dec 28, 2021

3

Clean, staff was finally and always available. Had to ask for towels but they got them right away. She didn't work and toilet was slow.

TH Advocates

Dec 24, 2021

4

This place is in the middle of a neighborhood. It's the only hotel other than the Fairview. I happen to enjoy being around locals, eating and drinking like them. If you want 'American type food' and more people that speak English suggest to stay in hotel zone. The hotel itself is VERY clean, the rooms nice, good air, water and all staff was very nice with a few who spoke English.

sdmaco123456

Nov 28, 2021

1

Wyndham Garden had good reviews but I don’t know how it got a 4 star. The floor felt moldy and sticky. The bed 🛌 was okay but everything else was bad. Also, the sink didn’t let water out for 1 hour. We have to pay for breakfast because we booked through Priceline.com and said breakfast was included but when we got there, they said breakfast wasn’t included. This place is a 1/10.

Joao Neto

Oct 30, 2021

5

Excellent customer service by Pitt, who was kind to accommodate me in a room that suited my needs. I’ll definitely come back based on my experience.

Christopher Rizzo

Aug 01, 2021

4

I was only here for a night and I’ll tell you about the room experience; they allow smoking in the rooms, so if you dislike the smell of smoke know this before hand. I’m not sure if they have non smoking rooms, but you could smell the smoke?! This doesn’t bother me as a non smoker, so I figured I start with this. The shower seemed to only have cool-cold water; again, not an issue for myself, but done may prefer hot water showers. The beds were soft and the A/C was very cold. Just what you need in Mexico, especially this part of Mexico in the summer. Room is about $70 USD. There are cheaper places closer to the beach or tourist area. The staff was very friendly. The rooms were clean, and our room came with 2 bottles of water which is useful if you’re not wanting to drink the water in Mexico. The pool is open until 10pm; and they have a small gym area that is open 24-hours a day. There is a restaurant in the lobby that has a basic menu for lunch or dinner: hamburger/cheeseburger, pizza, fries, nachos, etc. Next door, connected to the building is a cafe, if you want desserts and coffee. There are several restaurants close-by, a bank of you need an ATM, and a convenience store. Hotel is about 10 miles from airport, in the heart of downtown Cancún. If you don’t speak Spanish, then you may be lost in translation here. It’s easy to get a cab or bus here and it’s cheap to anywhere but the airport. If you’re going to airport expect to pay about $20 USD (currently $400 MXN pesos.)

Christopher Bell

Aug 01, 2021

4

I was only here for a night and I’ll tell you about the room experience; they allow smoking in the rooms, so if you dislike the smell of smoke know this before hand. I’m not sure if they have non smoking rooms, but you could smell the smoke?! This doesn’t bother me as a non smoker, so I figured I start with this. The shower seemed to only have cool-cold water; again, not an issue for myself, but done may prefer hot water showers. The beds were soft and the A/C was very cold. Just what you need in Mexico, especially this part of Mexico in the summer. Room is about $70 USD. There are cheaper places closer to the beach or tourist area. The staff was very friendly. The rooms were clean, and our room came with 2 bottles of water which is useful if you’re not wanting to drink the water in Mexico. The pool is open until 10pm; and they have a small gym area that is open 24-hours a day. There is a restaurant in the lobby that has a basic menu for lunch or dinner: hamburger/cheeseburger, pizza, fries, nachos, etc. Next door, connected to the building is a cafe, if you want desserts and coffee. There are several restaurants close-by, a bank of you need an ATM, and a convenience store. Hotel is about 10 miles from airport, in the heart of downtown Cancún. If you don’t speak Spanish, then you may be lost in translation here. It’s easy to get a cab or bus here and it’s cheap to anywhere but the airport. If you’re going to airport expect to pay about $20 USD (currently $400 MXN pesos.)

Alex Hicks

May 08, 2021

5

Great place to stay. Clean and well maintained. Made vacation better.

Rodrigo Antonio Carrillo Palomo

Apr 05, 2021

5

Pretty good hotel with everything you need for a quick stay. Came to Cancun to see some friends and stayed here for convenience. I booked through Travala.com wich was also pretty neat since I used ADA (Cardano) to pay with. The buffet for breakfast was $120 pesos and it was pretty good, waiters service was very good. Tipped them well. Would recommend for quick stays.

Elgin Property

Mar 08, 2020

4

Clean and very inexpensive. Breakfast was very very good. Modern in it's own way. Staff was very friendly. The local taco place next to the hotel was A+ too.

Amilcar Flores

Feb 11, 2020

4

Buffet was good , very respectful people working at the buffet . Front desk clerk kinda mean but it didn't stop me to have fun . Room was good , housekeeping was awesome.

aallen465779

Awful

3

The whole situation at arrivals was diabolical. No towels soap or shampoo in my room power outage and thereâs no communication with reception almost 2 hours later very poor service.bad attitude lock...

AlvaroNYC

Day of Death 2021

3

Location is fabulous to me, walking distance to the bus terminal, shopping malls, and the famous The Palapas Park where te local people meet and celebrate the day of death and other...

Anonjaymous

Okay Hotel in Downtown Cancun

3

We stayed here for one night. Had to wait about 30 mins to check-in early (free as Wyndham Diamond), but still were in the room around 12:30. The junior suite is not an actual suite, but rather a...

Wyndham Garden Cancun Downtown, Cancun

Wyndham Garden Cancun Downtown

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