Hilton Garden Inn New York/Central Park South-Midtown West
237 West 54th Street, Near Broadway Theatre, New York, NY 10019, United States
Rating
4.2
GreenLeader
2024
Price Level
$$$$
Rooms
401
Pets
Yes
27
Dec

Hilton Garden Inn New York/Central Park South-Midtown West, New York

Hilton Garden Inn New York/Central Park South-Midtown West

The stylish Hilton Garden Inn New York/Central Park South-Midtown West hotel boasts a central location in the heart of Midtown Manhattan, offering easy access to a wealth of shopping opportunities, restaurants, bars and entertainment. Our friendly and modern hotel boasts close proximity to world-famous NYC attractions, including Central Park, Times Square and the Empire State Building. Shop in designer stores on Fifth Avenue and discover eateries, bars and shopping at Columbus Circle. Take in a musical or Broadway show or hire a bicycle and explore leafy Central Park. Soak up the quaint, European-style ambience of the West Village, home to vibrant sidewalk cafes, boutiques and specialty food stores or marvel at contemporary paintings and sculptures in the Museum of Modern Art.Unwind in a spacious and stylish guest room and enjoy a fantastic range of amenities, including complimentary internet access, a 40-inch LED TV, a microwave and a mini-refrigerator. Inviting suites are also available at this Midtown Manhattan hotel, offering additional space and amenities - ideal for families or longer stays. Enjoy tender steaks and juicy burgers in the relaxed atmosphere of Empire Steakhouse, which features a stylish, open sidewalk bar or enjoy breakfast, lunch and dinner in your guest room with Room Service. Buy snacks and travel essentials from the 24-hour Pavilion Pantry® and maintain your exercise regime in the complimentary 24-hour fitness center. Fax documents and check emails in the complimentary 24-hour business center and hold an event or celebration with two flexible meeting spaces and contemporary A/V technology.

Hilton Garden Inn New York/Central Park South-Midtown West

Price & Availability

Overall

Excellent
4.2
975 reviews
5
1411
4
1374
3
434
2
225
1
187

Customers Review

Cleanliness 4.4
Comfort 4.2
Neighborhood 4.6
Amenities 3.8
Condition 4.2
Recomendation 87.3%
“After spending a Hot day out in NYC on a hot and humid day, I return to take a shower and realize there are zero washcloths for our 2 night stay! We called down and originally got an apology and we’re assured they’d be on the way. After sitting in the bathroom waiting 20 minutes for them, I called the front desk for a manager. The manager Robert at 11:30 am 8/17/21, snaps at me and flat out lies claiming the washcloths are “Discontinued” and “no longer a Hilton Standard”! After getting snappy I immediately called Hilton directly and they confirmed what I already knew, he was lying! This manager gave me a totally made up reason for the hotels shortcomings. Hilton please do better, the rooms are tiny and elevators slow moving, carpets dingy... at least have washcloths, goodness! Update: Somebody ended up Bringing us wash cloths that were covered in brown stains(the audacity)! On our way out we see a cart in the hallway with hundreds of brand new washcloths! Were the washcloths only standard for certain customers?! Confronted Robert with the dirty washcloths and let him know I saw the cart full of brand new ones. Story changed all of a sudden he claimed they just got delivered. Which one is it washcloths are not a Hilton standard or they just were out of stock? Stop lying to customers, do better and take accountability for shortcomings. Robert needs to be replaced as a manager as he was very snotty and condescending as if we were asking for too much and as if he did not care!”
— Court Lev
“Terrible hotel noisy, crowded, with exception of one employee, they lie.I asked for a quiet room away from elevator and was put by assist general manager who checked me in into a room between the two elevators telling me it was very quiet. Next room was away from elevator and asked it connecting and told no. but it was connecting and could hear all their noises.When heat goes on sounds like a jet engine. They don’t recognize Gold status. Had to wait 20 minutes to check in. Only if you pay will they upgrade even when they do have space available upgrades. Almost Every item in room from the sink faucet to lights by bed were loose and rattled when touched. I will never again stay at this hotel and you shouldn’t either”
— Opera Critic

Similar Hotels you may also like

Popular properties similar to Hilton Garden Inn New York/Central Park South-Midtown West
Courtyard New York Manhattan Midtown West
The Redford Hotel
Element New York Times Square West
AC Hotel New York Times Square
Aloft Harlem